Customer Service Specialist

1 week ago

Manama, Manama, Bahrain AutoBay App Full time 3,000 - 6,000 per year

Company Description

AutoBay is a digital platform that connects individual customers, fleet owners, and new and used spare part suppliers to a network of physical workshops and service stations. Car owners can choose from a wide range of services with amazing deals and packages, with options to schedule services at home or opt for convenient pickup options. Fleet owners can manage maintenance and repairs efficiently using AutoBay's easy-to-use software. Part suppliers can connect with local garages and broaden their sales channels through AutoBay.

Role Description

This is a full-time, on-site role for a Customer Service Specialist located in Manama. The Customer Service Specialist will be responsible for assisting customers with their inquiries, resolving issues, ensuring high levels of customer satisfaction, and providing exceptional customer experience. The role involves handling phone calls, managing customer service interactions, and maintaining excellent phone etiquette throughout all customer communications.

Qualifications

  • Customer Support, Customer Service, and Customer Satisfaction skills
  • Phone Etiquette and Customer Experience skills
  • Excellent communication and interpersonal skills
  • Ability to effectively manage time and prioritize tasks
  • Previous experience in a customer service role is a plus
  • High school diploma or equivalent; further education is a plus

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