
Head of Technical Support Group
1 week ago
Role Description
The Head of Technical Support Group shall be responsible for overseeing all aspects of IT support within the company.
KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES
- Lead and supervise IT helpdesk teams to ensure timely and effective technical support.
- Implement policies and procedures to optimize support ticket resolution and customer service quality.
- Oversee the maintenance, upgrade, and reliability of IT infrastructure, including servers, workstations, and associated equipment.
- Develop and enforce standards for IT asset management.
- Assess current IT security posture and recommend enhancements to safeguard company data and systems.
- Organize training and awareness campaigns on IT security for staff.
- Evaluate and recommend upgrades or changes to network infrastructure to improve speed, reliability, and capacity.
- Oversee the administration and support of telephone systems and internet connectivity.
- Liaise with external vendors for service upgrades or issue resolution.
- Ensure compliance with relevant industry standards, cybersecurity requirements, and organizational policies (iGA & NSCS – National Cyber Security Center).
QUALIFICATION
- Experience: over 4 years of experience in technical support (network engineering and troubleshooting/helpdesk, security, etc.) in private or public sector in Bahrain.
- Fluency in both Arabic and English is essential.
- Strong listening skills and the ability to engage effectively with diverse teams.
- Ability to work under pressure and meet deadlines.
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