Head of Technical Support Group

1 week ago

Manama, Manama, Bahrain Propel Consult Full time 90,000 - 120,000 per year

Role Description

The Head of Technical Support Group shall be responsible for overseeing all aspects of IT support within the company.

KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES

  • Lead and supervise IT helpdesk teams to ensure timely and effective technical support.
  • Implement policies and procedures to optimize support ticket resolution and customer service quality.
  • Oversee the maintenance, upgrade, and reliability of IT infrastructure, including servers, workstations, and associated equipment.
  • Develop and enforce standards for IT asset management.
  • Assess current IT security posture and recommend enhancements to safeguard company data and systems.
  • Organize training and awareness campaigns on IT security for staff.
  • Evaluate and recommend upgrades or changes to network infrastructure to improve speed, reliability, and capacity.
  • Oversee the administration and support of telephone systems and internet connectivity.
  • Liaise with external vendors for service upgrades or issue resolution.
  • Ensure compliance with relevant industry standards, cybersecurity requirements, and organizational policies (iGA & NSCS – National Cyber Security Center).

QUALIFICATION

  • Experience: over 4 years of experience in technical support (network engineering and troubleshooting/helpdesk, security, etc.) in private or public sector in Bahrain.
  • Fluency in both Arabic and English is essential.
  • Strong listening skills and the ability to engage effectively with diverse teams.
  • Ability to work under pressure and meet deadlines.

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