Business/ Sales Support

2 weeks ago

Manama, Manama, Bahrain Swan Insurance Management Agency Ltd (SIMA) Full time 30,000 - 60,000 per year

Location: Bahrain or Dubai, UAE

Are you a highly organized professional with a meticulous eye for detail and a passion for the dynamic insurance sector? We are seeking a proactive Bilingual Business & Sales Support Specialist to provide essential administrative and contractual support, serving as the critical link between our Sales team, clients, and underwriters.

This role requires a dedicated individual fluent in both English and Arabic to manage the end-to-end sales support cycle, ensuring efficiency, accuracy, and compliance across all documentation and client communications.

Key Responsibilities1. Contract & Proposal Management:

  • Draft and produce high-quality, customized insurance proposals and quotations for clients in both English and Arabic, ensuring brand standards and technical accuracy.
  • Prepare and finalize complex legal documentation, including initial drafting of Reinsurance Contracts, Cover Notes, and Policy Wordings.

  • Ensure all client documentation is filed, tracked, and accessible using our CRM system.

  • Sales & Client Relationship Support:

  • Manage the full policy renewal pipeline, proactively tracking expiration dates, coordinating with underwriters to secure renewal terms, and presenting comparison summaries to the sales team.

  • Maintain a rapid communication standard, acknowledging all client and internal emails quickly and routing queries to the appropriate cross-functional entities.

  • Coordinate follow-up activities, client meetings, and administrative needs for assigned Account Executives and Producers.

  • Operational & Cross-Functional Coordination:

  • Serve as the primary liaison, connecting the Sales team with cross-functional internal entities (e.g., Underwriting, Claims, Finance, and Compliance) to ensure the smooth, timely flow of policies.

  • Assist in compiling and analyzing sales reports, pipeline forecasts, and retention metrics for management review.

Essential Requirements

  • Bilingual Fluency: Fluent in both written and spoken English and Arabic is mandatory, allowing for seamless technical and professional communication across cultures and markets.
  • Organizational Mastery: Exceptional organizational and time management skills with a proven ability to manage high-volume workflows, multiple priorities, and tight deadlines.
  • Technical Proficiency: Very good to excellent command of Microsoft Word and Excel for documentation, data management, and report generation.
  • Experience: 2+ years of relevant experience in a Sales Support, Broker Support, or Back-Office role within the Insurance or Financial Services industry.
  • Location: Must be currently based in Bahrain or Dubai, with valid work status or eligibility to obtain one.

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