Front Office Manager

2 days ago

Manama, Manama, Bahrain Gulf Court Hotel Full time 2,000 - 3,000 per year

We are currently looking for young, Energetic, Dynamic & experienced candidate to join the Front Office Department.

Main responsibilities:

· Consistently offer professional, friendly and engaging service

· Customer Satisfaction (Guest Feedback, Social Media Review).

· Showing Initiative, Problem Solving, Staff Training, Team Leading.

· Assist guests regarding hotel facilities in an informative and helpful way

· Respond to each Guest who approaches the Reception Desk

· Drive rate through up-selling room brands

· Follow department policies, procedures and service standards

· Manages and motivates the Front Office team in order to provide a high standard of service for customers.

· Financial Performance (Up selling, Room Revenue, Operation Auditing).

· Welcomes guests and fosters customer loyalty through his/her friendly manner.

· Develops high quality relationships with guests throughout their stay.

· Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

· Provide high level of customer service and maintain a high profile in the day to day front office operations.

· Ensure that personalized service is offered to each and every guest.

· Prepare monthly and daily revenue report and circulate to all HOD's.

· Prepare Room revenue and occupancy forecast take action on rate strategies.

· Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

· Have a good knowledge of all systems and standard operating procedures of front office.

· Ensures that guest documentation and information is available and up-to-date.

· Follow all safety policies

· Other duties as assigned

Qualifications:

· Proficiency in English and Arabic(verbal and written), additional language an asset

· Previous customer related experience preferred

· Previous Opera experience required

· Computer literate in Microsoft Window applications an asset

· Must possess a professional presentation

· Strong interpersonal and problem solving abilities

· Highly responsible & reliable

· Ability to work well under pressure in a fast paced environment

· Ability to work cohesively with fellow colleagues as part of a team

· Ability to focus attention on guest needs, remaining calm and courteous at all times

Requirements:

· Only Hotel Experience preferred

· Nature and length of previous experience: 5-10 years of experience in similar field

· University Qualifications: Bachelor's degree

· Specialist knowledge: Proficiency in MS office

· Language Fluency: English and Arabic

· Current Location: Bahrain

Job Types: Full-time, Contract, Permanent

Pay: BD BD per month

Application Question(s):

  • Nationality?
  • If hired when can you join?
  • Have you used OPERA system kindly describe with hotel?
  • Gender?
  • Current Location?
  • Current Salary?
  • Which Hotel have you worked?
  • Are you in Bahrain?

Education:

  • Diploma (Preferred)

Experience:

  • Hotel: 5 years (Preferred)
  • Asst. Front Office Manager: 5 years (Preferred)
  • OPERA: 5 years (Preferred)

Language:

  • English (Preferred)
  • Arabic (Preferred)

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