Front Office Manager
1 week ago
We are currently looking for young, Energetic, Dynamic & experienced candidate to join the Front Office Department.
Main responsibilities:
· Consistently offer professional, friendly and engaging service
· Customer Satisfaction (Guest Feedback, Social Media Review).
· Showing Initiative, Problem Solving, Staff Training, Team Leading.
· Assist guests regarding hotel facilities in an informative and helpful way
· Respond to each Guest who approaches the Reception Desk
· Drive rate through up-selling room brands
· Follow department policies, procedures and service standards
· Manages and motivates the Front Office team in order to provide a high standard of service for customers.
· Financial Performance (Up selling, Room Revenue, Operation Auditing).
· Welcomes guests and fosters customer loyalty through his/her friendly manner.
· Develops high quality relationships with guests throughout their stay.
· Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
· Provide high level of customer service and maintain a high profile in the day to day front office operations.
· Ensure that personalized service is offered to each and every guest.
· Prepare monthly and daily revenue report and circulate to all HOD's.
· Prepare Room revenue and occupancy forecast take action on rate strategies.
· Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
· Have a good knowledge of all systems and standard operating procedures of front office.
· Ensures that guest documentation and information is available and up-to-date.
· Follow all safety policies
· Other duties as assigned
Qualifications:
· Proficiency in English and Arabic(verbal and written), additional language an asset
· Previous customer related experience preferred
· Previous Opera experience required
· Computer literate in Microsoft Window applications an asset
· Must possess a professional presentation
· Strong interpersonal and problem solving abilities
· Highly responsible & reliable
· Ability to work well under pressure in a fast paced environment
· Ability to work cohesively with fellow colleagues as part of a team
· Ability to focus attention on guest needs, remaining calm and courteous at all times
Requirements:
· Only Hotel Experience preferred
· Nature and length of previous experience: 5-10 years of experience in similar field
· University Qualifications: Bachelor's degree
· Specialist knowledge: Proficiency in MS office
· Language Fluency: English and Arabic
· Current Location: Bahrain
Job Types: Full-time, Contract, Permanent
Pay: BD BD per month
Application Question(s):
- Nationality?
- If hired when can you join?
- Have you used OPERA system kindly describe with hotel?
- Gender?
- Current Location?
- Current Salary?
- Which Hotel have you worked?
- Are you in Bahrain?
Education:
- Diploma (Preferred)
Experience:
- Hotel: 5 years (Preferred)
- Asst. Front Office Manager: 5 years (Preferred)
- OPERA: 5 years (Preferred)
Language:
- English (Preferred)
- Arabic (Preferred)
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