Front Desk Receptionist

4 days ago

Manama, Manama, Bahrain Amana Healthcare Bahrain Full time 9,000 - 12,000 per year

Job Overview

The Receptionist is the first point of contact for patients, families, visitors, and staff at the healthcare facility. The role requires providing a welcoming, professional, and supportive environment by managing front desk operations, handling inquiries, coordinating appointments, and ensuring smooth communication between departments. The Receptionist will play an important role in enhancing the patient and visitor experience.

Key Responsibilities

  • Greet and welcome patients, families, visitors, and staff in a professional and courteous manner.
  • Answer, screen, and direct incoming phone calls promptly and professionally.
  • Manage front desk operations including patient check-in, appointment scheduling, and visitor logs.
  • Provide accurate information regarding hospital services, facilities, and processes.
  • Assist in the coordination of patient admissions and discharges in collaboration with the nursing and administration teams.
  • Handle incoming and outgoing correspondence (emails, letters, courier packages).
  • Maintain cleanliness and organization of the reception area at all times.
  • Ensure confidentiality of patient information in line with hospital policies and Bahrain labor/health regulations.
  • Support administrative functions including filing, record keeping, photocopying, and data entry.
  • Escalate patient or visitor concerns to the appropriate department for prompt resolution.
  • Liaise with security, housekeeping, and facility management teams to ensure smooth front office operations.
  • Assist in emergency protocols by guiding visitors and patients as needed.

Qualifications & Experience

  • High school diploma or bachelor's degree preferred.
  • Minimum 2–3 years' experience as a receptionist or front desk executive, preferably in a healthcare or hospitality setting.
  • Proficiency in MS Office Suite and basic knowledge of hospital management systems (ERP/HIS experience preferred).
  • Strong communication skills in Arabic and English.
  • Knowledge of customer service best practices.

Key Skills

  • Excellent interpersonal and communication skills.
  • Professional appearance and behavior.
  • Ability to multitask, prioritize, and remain calm under pressure.
  • Strong organizational and time management skills.
  • Sensitivity to patient needs and cultural awareness.

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