Information Technology Specialist

5 days ago

Manama, Manama, Bahrain Multi Agencies General Trading Full time 40,000 - 80,000 per year

Company Description

Founded in 1992, Multi Agencies General Trading (MULTI AGT) is one of Bahrain's leading trading companies, specializing in the import and distribution of high-quality nuts, seeds, dry fruits, vegetables, confectioneries, pickles, pulses, and non-food items. The company sources its products from global markets such as the USA, Turkey, India, China, Australia, the Far East, and Europe. Known for its exceptional standards in quality and service, MULTI AGT has established itself as a trusted name in the industry.

Role Description

This is a full-time, on-site role for an Information Technology Specialist, located in Manama, Bahrain. The Information Technology Specialist will manage the company's IT infrastructure, including network administration and security. Responsibilities will include troubleshooting and resolving IT issues, maintaining system integrity, and implementing preventive measures for hardware and software systems.

Key Responsibilities

1. Multi-Entity Leadership & IT Operations:


• Manage, mentor, and develop the IT staff, fostering a culture of high performance and continuous improvement across the company.


• Delegate tasks effectively, assigning responsibilities based on team members' skills and the specific needs of the three businesses.


• Oversee the entire networking infrastructure for all locations, ensuring robust and secure interconnectivity.


• Develop and implement unified strategies to enhance and improve all IT operations.

2. Odoo ERP Management & Optimization:


• Serve as the primary administrator for the Odoo ERP instances, managing data, users, and processes for all three businesses.


• Plan and execute configurations, customizations, and enhancements in Odoo to meet the shared and unique needs of each business unit.


• Perform complex data operations across multiple company datasets.


• Proactively analyze cross-business processes to identify and implement efficiency gains within Odoo.

3. End-User Support & Enablement:


• Act as the central point of contact for all employees across the three businesses, providing timely and effective assistance for all IT needs.


• Develop and deliver training programs to empower users in Odoo, Microsoft 365, and other key applications.


• Leverage advanced Microsoft Excel and VBA macro skills to build powerful tools for data analysis and reporting, assisting all departments in enhancing their operational capabilities.

4. Infrastructure, Security & Vendor Management:


• Manage the Company's entire IT infrastructure, including Microsoft 365 tenants, domains, websites, and all company devices.


• Serve as the primary project manager and point of contact for all technology vendors, negotiating contracts and ensuring service delivery meets the needs of the entire business.


• Implement and enforce group-wide IT security policies, including device management, access controls, and monitoring for breaches or faults.


• Manage and resolve helpdesk tickets and major incidents from all business units, with the ability to be on-call for critical system outages.

5. Strategic Group-Wide Planning:


• Utilize critical and creative thinking to anticipate the technological needs of the business, both for the present and the future.


• Develop and maintain a cohesive strategic technology roadmap that aligns with the goals of all three businesses.

  • • Partner with department heads from each business to design and implement efficient, standardized operational procedures where possible, while allowing for necessary customization.

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