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Franchise Hotel

1 month ago

Manama, Manama, Bahrain RESO Full time

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us
  • Maintain standards in the Restaurants at all times as per Outlet guidelines
  • Takes full control of the Outlet in the absence of the outlet/asst. manager
  • Be a role model for the team and lead by example
  • Ensure Captains, Waiters/Waitresses are fully briefed on outlet standards and follow up to ensure they are followed
  • Help the outlet manager create and design all new food & beverage menus
  • Report any guest complaints to the outlet manager
  • Ensure proper rotation of all items in outlet stores
  • Follow up on maintenance issues daily

Maintain logbooks and administration

  • Declare all tips from your section to the outlet manager
  • Encourage sales through excellent service at all times
  • Assign stations to the Captains, Waiters/Waitresses
  • Ensure the level of service is maintained
  • Attend all daily briefings during working hours
  • Set training plans for six months in advance
  • Attend all scheduled training and meetings
  • Conduct on-the-job and off-the-job training and coaching when required
  • Ensure staff are motivated
  • Perform additional duties as assigned
  • Work in other outlets as required
  • Collaborate with the Outlet Chef to prepare food items
  • Prepare recipes and specifications for canapés, snacks, and other food items
  • Ensure punctuality and proper attire of all employees
  • Provide courteous and professional service at all times
Your day to day

We care about people and demonstrate this through our promise of True Hospitality daily. It connects every colleague in all IHG hotels. Core service skills include:

  • True Attitude: caring, making a positive difference, building genuine connections
  • True Confidence: having the knowledge and skills to perform your role
  • True Listening: focusing on guests' words and body language
  • True Responsiveness: providing timely and caring service

Creating great experiences, doing the right thing, and understanding people are at the heart of the job.

What We Need From You
  • Present a professional image and handle guest inquiries graciously
  • Be attentive to guests and fulfill requests promptly
  • Understand and anticipate guest needs
  • Maintain high knowledge to enhance guest experience
  • Serve food & beverages within required times
  • Follow up on guest inquiries to retain business
  • Provide a great welcome and farewell to guests
  • Ensure compliance with standards, policies, and safety regulations
  • Supervise department staff and ensure service standards
  • Adhere to fire, hygiene, health, and safety policies
  • Respond to industry and company changes
  • Maintain health and safety standards and report violations
  • Be familiar with CP-Bahrain FLS Manual, fire, and evacuation plans
  • Store and keep equipment clean; perform monthly inventory
  • Perform requisitions accurately and timely
  • Maintain stock levels and report missing items
  • Attend revenue room in the absence of the outlet/asst manager
What We Offer

We provide everything needed for success, including a competitive salary and benefits. We foster inclusive teams that celebrate diversity and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer promoting trust, support, and acceptance. Join us and become part of our hotel family.

If you don't meet every requirement but believe you're a great fit, don't hesitate to apply and start your journey with us today.

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