CIB Teller Manager

CIB Teller Manager (ID: 0000LOHY)

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The purpose of this role is to contribute to the Bank's business operations and goals by providing consistently high-quality Branch Operation services to the Bank's customers. The role holder will safeguard the bank's interest by ensuring prompt process of payments through Bahrain Central Bank and other payments. Significant volumes of transactions are for large amount and hence their processing with appropriate authorisation and controls is critical. The successful candidate will assist customers by effectively dealing with their enquiries pertaining to delivery items of all types. Contributes to maintain a high level of customer service by providing prompt accurate and efficient response to all snags related, Central bank, all outward clearing cheques. Scanning the cheque's deposited over the counter in BCTS system.

• The jobholder is required to always exercise due diligence and vigilance. Understand and contribute to the objectives of the Bank's group strategy and Managing for Growth.
• Assist customers by effectively dealing with their enquiries. Accept and handle agreed volume of work thus contributing to the achievements of the department's performance target. Contribute to the Bank's business objectives and goals by providing personalized effective service while ensuring full compliance with FIM and other procedure manuals including instructions issued from time to time.
• Ensure EOD balance of physical cheques as per BCTS system. Records are being sent for scanning to be filed and indexed under Filing.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets in a manner which is personalized, effective and efficient while ensuring full compliance with FIM and other procedural manuals including, audit and other instructions issued from time to time.
• Cash handling experience
• Basic Accounting principles/concepts
• Basic HUB / SFE Knowledge
• Process customer instructions as per target Productivity & quality standards.
• Adherence to Compliance & regulatory requirements.
• Strict adherence to SLA's and procedures.
• Reconciliation of posted vouchers as per On-demand.
• Greet, smile and welcome all customers coming to the counters for conducting various transactions and provide a high standard of personalized, effective and efficient customer service.
• Provide complete information of customer, even though not solicited, if it is deemed to be useful.
• Guide customers whenever required, e.g. updating of signatures, addresses, remote banking options, etc.
• Quality referrals to all departments.
• Guide and attend to customer queries appropriately.
• To assist other counters as and when required or handle any special project assigned from time to time.
• Excellent interpersonal skills and aptitude for customer service.
• Ensuring that sales & operations are undertaken in accordance with Cash handling policy, FIM, and related procedures.
• Comply with local regulatory requirements.
• Proactively assisting management in identifying and containing Money Laundering compliance risk through reporting of suspicious customers to MLCO.
• Strictly following and implementing with accuracy KYC and SCC due diligence information for individuals from Sanction & sensitive countries.
• Complete all mandatory Compliance training on time and attend the BMLCO trainings.
• Management of Information Risk including adherence to ISR policy and completion of ISR mandatory trainings.
• Be alert to operational risk losses during the execution of the day to day responsibilities, identify an operational risk loss and report this to manager ensuring that it is reported to their local risk coordinator.
• Adherence to sanction guidance contained in the Legal and compliance FIM.
• Adhering to the cash handling policy
• Obtaining and updating CRMS with detailed Source of Funds information and raising Suspicious Transaction Report were doubt. (UAR)

• Cash handling experience
• Basic Accounting principles/concepts
• Basic HUB / SFE Knowledge
• Excellent interpersonal skills and aptitude for customer service