CIB Teller Manager

CIB Teller Manager role at HSBC Recruitment. The purpose of this role is to contribute to the Bank's business operations and goals by providing consistently high-quality Branch Operation services to the Bank's customers. The role holder will safeguard the bank's interests by ensuring prompt processing of payments through Bahrain Central Bank and other payments. Significant volumes of transactions are for large amounts and require appropriate authorization and controls. The successful candidate will assist customers by effectively dealing with their enquiries related to delivery items of all types and will help maintain a high level of customer service with prompt, accurate, and efficient responses to all snags related to the Central Bank and outward clearing cheques. Scanning of deposited cheques over the counter in the BCTS system is also involved.

• Exercise due diligence and vigilance; understand and contribute to the Bank's group strategy and Managing for Growth.
• Assist customers by effectively handling enquiries and manage an agreed volume of work to meet department performance targets.
• Provide personalized, effective service while ensuring compliance with FIM and other procedure manuals, including updated instructions.
• Ensure end-of-day balance of physical cheques as per the BCTS system; ensure records are scanned and filed/ indexed.
• Deliver fair outcomes for customers and maintain orderly, transparent operation of financial activities in a personalized, effective manner while complying with FIM and other manuals, audit and instructions.
• Cash handling and basic accounting principles knowledge; basic HUB / SFE knowledge.
• Process customer instructions according to productivity and quality standards; adhere to compliance and regulatory requirements; follow SLAs and procedures.
• Reconcile posted vouchers as required; greet and assist customers at counters with high-standard service; provide complete information and guide customers on signatures, addresses, and remote banking options.
• Provide quality referrals to all departments; address customer queries appropriately; assist other counters or participate in special projects as needed.
• Demonstrate excellent interpersonal skills and aptitude for customer service; ensure sales and operations align with cash handling policy, FIM, and related procedures.
• Compliance with local regulatory requirements; proactively assist management in identifying and containing money laundering risks by reporting suspicious activity to MLCO.
• Follow KYC and SCC due diligence for individuals from sanctioned or sensitive countries; complete mandatory compliance training on time and participate in BMLCO trainings.
• Manage information risk per ISR policy and complete mandatory ISR trainings; stay alert to operational risk, report losses to the risk coordinator.
• Adhere to sanction guidance in FIM and maintain cash handling policy adherence; obtain and update CRMS with source of funds details and raise Suspicious Transaction Reports where applicable.

• Education: Bachelor's degree in business, finance, or related field.
• Experience: 4-5 years of experience; supervisory/team leadership experience.
• Experience with vault management and audits.
• Leadership & Management: Ability to motivate, train, and manage a team of tellers, including scheduling, performance evaluations, and conflict resolution.
• Advanced banking knowledge: Understanding of banking policies, procedures, regulations (e.g., anti-money laundering), and security protocols.
• Problem-solving: Ability to handle escalated customer issues and complex transactions.
• Communication: Strong verbal and written communication skills for reporting to management, training staff, and interacting with customers.

For further details and application information please visit our careers site: 0000LO30.