Teller Operations Leader

1 day ago

Manama, Manama, Bahrain beBeeManager Full time 6,000 - 12,000
Job Opportunity

Candidates for this role will contribute to the bank's operations by providing high-quality services to customers. They will ensure prompt payment processing, authorization, and controls for large transactions.

Responsibilities
  • Exercising due diligence and vigilance in contributing to the bank's strategy and managing growth.
  • Handling customer enquiries and managing workload to meet department performance targets.
  • Providing personalized service while ensuring compliance with procedures and regulations.
  • Ensuring end-of-day balance of physical cheques and scanning records.
  • Delivering fair outcomes for customers and maintaining orderly financial activities while complying with regulations.
  • Cash handling and basic accounting principles knowledge; understanding of HUB/SFE systems.
  • Processing customer instructions according to productivity and quality standards; adhering to compliance and regulatory requirements.
  • Reconciling posted vouchers as required; assisting customers at counters with high-standard service.
  • Providing quality referrals and addressing customer queries appropriately.
  • Demonstrating excellent interpersonal skills and aptitude for customer service.
  • Complying with local regulatory requirements; proactively identifying and containing money laundering risks.
  • Following KYC and SCC due diligence for individuals from sanctioned or sensitive countries.
  • Managing information risk per ISR policy and completing mandatory trainings.
Requirements
  • Education: Bachelor's degree in business, finance, or related field.
  • Experience: 4-5 years of experience; supervisory/team leadership experience.
  • Experience with vault management and audits.
  • Leadership & Management: Ability to motivate, train, and manage a team of tellers.
  • Advanced banking knowledge: Understanding of banking policies, procedures, regulations, and security protocols.
  • Problem-solving: Ability to handle escalated customer issues and complex transactions.
  • Communication: Strong verbal and written communication skills for reporting to management and interacting with customers.

For further details and application information please visit our careers site.

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