
Quality Assurance Manager
3 weeks ago
We are recruiting a Quality Assurance Manager to develop and implement policies, processes, and standards to ensure service excellence and compliance across the Operations and Technology departments. The role holder will be empowered to foster a quality-oriented culture, drive continuous improvement, adequate measurement and monitoring, and support key projects and initiatives. Main objectives of the role include:
Develop, document, and establish policies, processes, procedures, standards, and management systems based on industry best practices and frameworks within the Operations and Technology departments.
Develop quality assurance plans and conduct periodic quality assurance reviews and assessments of service delivery activities and work products. Document and communicate areas of weakness and opportunities for improvement.
Prepare and present assessment reports, recommendations, or alternatives that address existing or potential weaknesses in services and processes across the Operations and Technology departments.
Institutionalize practices across the department. Regularly assess staff adherence to policies, processes, and procedures, and provide guidance and mentoring to ensure compliance.
Prepare and present cases for process or service changes, including benefits, resource requirements, ROI/ROV, timeline, and impact on services.
Implement and maintain a Quality Management System in line with the ISO 9001 standard.
Support the collection of service, process, partner, and people metrics. Ensure the establishment of Key Performance Indicators (KPIs) and targets for each process in accordance with industry best practices for service delivery. Regularly monitor performance reports and provide recommendations for corrective and preventive actions. Follow up to ensure gaps and non-conformities are addressed.
Prepare training materials and plans, and conduct awareness sessions and training on process releases, changes and improvements, quality standards, management systems, and tools.
Promote a service quality-oriented culture across the Operations and Technology departments. Foster a customer-centric approach that enhances the overall customer experience.
Develop and implement methods to record, assess, and analyze customer perceptions.
Manage and support key projects and initiatives within the Operations and Technology departments.
Actively seek standardization and automation and apply and implement best practices.
Conduct tasks and assignments designated by the Head of Quality Assurance.
Education/Certifications:
•A university degree preferably in Information Technology, Computer Science or related subjects.
• Relevant professional certification such as CISA/CIA are an added advantage.
Experience:
• Minimum of 5 years of related experience in a quality management position focused on operations and technology
Education and Certifications:
• Bachelor's degree in quality management, information technology, business administration, or equivalent fields
• Related professional intermediate certifications, e.g., ITIL, COBIT, CGEIT, CISA, ISO 9001 Lead Auditor, or other relevant certificates
Knowledge/Skills/Attributes:
• Leadership and management skills
• Strong communication and negotiation skills
• Ability to work well under pressure and to take quick decisions in critical situations
• Ability to work towards very short deadlines
• Analytical thinking skills
• Good technical skills
• Structured and organized approach
• Advanced knowledge of ISO-certified management systems
• Good knowledge of PCI DSS, Visa, AMEX, and MasterCard regulations
• Excellent inter-relationship management skills
• Knowledge of AFS business, processes, products, and services
-
Manama, Manama, Bahrain NASS Group & Corporation Full timeOverviewSenior QA/QC Engineer with extensive experience in road and infrastructure projects. The ideal candidate will be ISO 9001:2015 Lead Auditor/Internal Auditor certified and will play a key role in ensuring that construction projects adhere to established quality standards and specifications. This position involves document control, inspections,...
-
Senior Quality Manager Position
2 weeks ago
Manama, Manama, Bahrain beBeeQuality Full time 3,000 - 4,500Job OverviewWe are seeking an experienced Quality Assurance Professional to lead our quality initiatives. The successful candidate will develop, implement and manage quality processes to meet client expectations and industry standards.
-
Quality Assurance/Quality Control
3 days ago
Manama, Manama, Bahrain Creative Style Full time 15,000 - 30,000 per yearQA/QC Specialist: Joinery and Furniture ManufacturingWe're looking for a skilled QA/QC Specialist to join our team and ensure every product that leaves our workshop meets our rigorous standards for excellence.Key Responsibilities:Quality Control: Conduct thorough inspections of raw materials, in-process goods, and finished products to identify defects,...
-
Senior Quality Assurance Engineer
5 days ago
Manama, Manama, Bahrain Local Full time 60,000 - 120,000 per yearLocation:Manama, Bahrain (Hybrid: 3 days in-office, 2 days flexible remote)Reporting to:Head of EngineeringAbout LocalLocal is on a mission toreimagine payments across the Middle East.We are scaling across Bahrain, Saudi Arabia, and the UAE. With 100+ merchants already signed and a product built in-house, our team is rewriting the rules of how people pay,...
-
Quality Assurance Inspector
2 weeks ago
Manama, Manama, Bahrain beBeeQualityInspector Full time 36,000 - 54,000Effective MEP Inspection is a critical component of any construction or infrastructure project. In this role, you will be responsible for ensuring that all works are executed to the highest quality standards and in compliance with project specifications, codes, and safety regulations.Key ResponsibilitiesConduct thorough inspections and testing of ELV, HVAC,...
-
**Senior Quality Improvement Specialist**
1 week ago
Manama, Manama, Bahrain beBeeQuality Full time 75,000 - 99,000Job Title: Quality Assurance Manager">The ideal candidate will foster a quality-oriented culture, drive continuous improvement and adequate measurement and monitoring.He/She will also support key projects and initiatives in Operations and Technology departments.Key Responsibilities:">Develop, document and establish policies, processes, procedures, standards...
-
Trainee - Audit and Assurance
2 weeks ago
Manama, Manama, Bahrain Grant Thornton Bahrain Full timeTrainee - Audit and Assurance DepartmentCompany Overview:Grant Thornton Abdulaal ( Bahrain ) is a leading professional services firm providing audit, tax, and advisory services to a diverse client base in Bahrain. With a strong commitment to quality and client satisfaction, we are dedicated to helping our clients achieve their business goals.\Job Overview:As...
-
Quality control specialist
3 weeks ago
Manama, Manama, Bahrain Vamsystems Full time- Develop organizational structures, policies, procedures and administrative systems.- Manage and direct daily production regarding the resorts and Quality Assurance Program.- Implement new standards which will enhance the quality standards of Resorts.- Supervise and prepare high quality standards and consistent results.- Coordinate with the relevant...
-
Quality Manager
3 days ago
Manama, Manama, Bahrain SOSi Full time 40,000 - 120,000 per yearOverview*** This position is contingent upon contract award ***SOS International LLC is seeking a Quality Manager for a $50 million/year operation and maintenance (O&M) and life support services (LSS) contract in the Middle East.The Quality Manager is responsible for developing, implementing, and maintaining a comprehensive Quality Management System (QMS) to...
-
Senior Quality Professional
2 weeks ago
Manama, Manama, Bahrain beBeeQuality Full time 10,493 - 16,194Job DescriptionWe are seeking a senior quality professional to develop and implement policies, processes, and standards for ensuring service excellence and compliance across operations and technology departments.The role involves fostering a quality-oriented culture, driving continuous improvement, measuring performance, and supporting key projects and...