Commercial Support Manager

4 weeks ago

Manama, Manama, Bahrain RESO Full time

In this role as a Commercial Support Manager, you will be responsible to lead a team of Commercial Support Executives to ensure seamless support to the sales organization.

Join us as a Commercial Support Leader and drive impactful sales support through team leadership, precision, and process excellence. Drives operational efficiency through accurate process management, data integrity, and cross-functional coordination.

Be the force behind smarter deals, stronger customer relationships, and streamlined commercial success.

Here Are Some Key Responsibilities To Look Forward To

  • Lead the commercial support team, including recruitment, performance reviews, and development
  • Serve as a pivotal link for driving commercial support initiatives
  • Monitor KPIs and ensure adherence to pricing discipline and act as a gatekeeper and establish checkpoints for adhering to commercial policies & processes
  • Identify and implement improvements in systems, tools, and workflows
  • Work closely with sales, technical, supply chain, and regional teams to support decorative segment and initiatives
  • Deliver technical/system/process training to new and existing team members
  • Effectively delegate tasks based on team capacity, ensuring balanced workload distribution through thoughtful planning and organization
  • Act as a key interface for ATL customers (Above the Line) and key account support activities
  • Plans and monitors monthly and year end transactional activities ensuring completion
  • Customers complaints escalation point and corrective action planning
  • Customer analyses related activities and reports
  • Oversee pricing, quotations and master data management
  • Focuses on removing errors, inconsistencies related to customer and project data in ERP and CRM systems
  • Realization of technical/commercial documentation (Certificates, Product and Safety Data Sheets, Test Report for Paint Systems, guarantees, customer contracts, etc.)
  • Promote best practices and continuous improvement culture
  • Ensure compliance with safety, health, and company SOPs

This role will be based in Bahrain and will directly report into Commercial Director - Deco Projects, Middle East.

Furthermore, we expect that you have
  • Ideal candidate will have 3 years' experience in a leadership position
  • 5 years of experience in a Customer-centric role, preferably in the coating industry
  • Leadership competencies in commercially driven customer service
  • Coating industry knowledge including product knowledge and technical experience would be an added value
  • Experience in using ERP-systems, CRM and proficiency with standard MS Office programs
  • Proficiency in written and verbal English

What We're Looking For
  • Works effectively with others across departments and levels
  • Actively shares knowledge, ideas, and feedback to achieve key performance metrics
  • Resolves conflict constructively to maintain productive relationships
  • Continuously seeks ways to improve customer satisfaction and drive improvement
  • Maintains focus and momentum despite challenges or setbacks
  • Provides constructive feedback and creates learning opportunities for the team
  • Gathers and interprets data to inform decisions.
  • Motivates and energizes team through a positive and inclusive approach.
  • Ensures accountability for results at all levels.

Does it sound like a match to you?

Click the 'Apply for position' button in the top-right corner and submit your application letter with a CV in English via our recruitment system.

Final deadline for applications is 25 Aug 2025.

More About Hempel

At Hempel, you're welcomed to a global community of 7,500 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We're on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

We are proud to be majority owned by the Hempel Foundation, dedicated to philanthropic activities, with our earnings contributing to a multitude of charitable initiatives every year. It means that when working at Hempel, your hard work and dedication contributes to a greater cause, making your career matter twice.

Learn more about Hempel and our commitments on hempel.com/career.

Application due

2025-08-25

Seniority Level

Mid-Senior level

Job Functions

Analyst, Customer Service, Strategy / Planning

Industry

Chemicals

At Hempel, you're welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We're on a mission to double our impact. To succeed, we need bright minds and team players.Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return,you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.
#J-18808-Ljbffr

  • Commercial Support Manager

    4 weeks ago

    Manama, Manama, Bahrain Hempel Paints Kuwait Company W.L.L. Full time

    Commercial Support Manager - Decorative Middle East page is loadedCommercial Support Manager - Decorative Middle EastApply remote type Not Remote locations Manama, Bahrain time type Full time posted on Posted 2 Days Ago time left to apply End Date: August 25, 2025 (16 days left to apply) job requisition id JR7152In this role as a Commercial Support Manager,...

  • Product Manager-SME/Commercial Banking

    4 weeks ago

    Manama, Manama, Bahrain Z Global Full time

    The role holder is responsible for conceptualization, launch and management of the Banks SME products. As such they will be responsible for driving profitability by developing an optimized mix and pricing for finance & liability products & partnerships ensuring its management and roll out across sales channels. The role holder is also responsible for the...

  • Engineering Manager, Commercial Systems

    3 weeks ago

    Manama, Manama, Bahrain Canonical Full time

    Join or sign in to find your next jobJoin to apply for the Engineering Manager, Commercial Systems role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Engineering Manager, Commercial Systems role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology...

  • Commercial Procurement Associate

    2 days ago

    Manama, Manama, Bahrain VIVA Bahrain Full time

    Assist the purchasing process of commercial related goods and services to float the RFP's, evaluate the vendors, price negotiation, contract finalization and placing of the orders for the required goods / services in line with the contract and the business requirementsJob Specifications:Provide internal customers with buying services for commercial related...

  • IT Support

    4 weeks ago

    Manama, Manama, Bahrain Techno Secure Full time

    Job Title: IT Support SpecialistLocation: Bahrain (Remote/On-site)About Techno Secure Technologies:Techno Secure Technologies is a leading IT and cybersecurity firm in Bahrain, specializing in infrastructure management, compliance, and business continuity solutions.Job Description:We are looking for a dedicated IT Support Specialist to join our team. You...

  • Lead Python Software Engineer, Commercial Systems

    4 weeks ago

    Manama, Manama, Bahrain Canonical Full time

    Lead Python Software Engineer, Commercial SystemsJoin or sign in to find your next jobJoin to apply for the Lead Python Software Engineer, Commercial Systems role at CanonicalLead Python Software Engineer, Commercial Systems1 day ago Be among the first 25 applicantsJoin to apply for the Lead Python Software Engineer, Commercial Systems role at CanonicalGet...

  • IT support

    4 weeks ago

    Manama, Manama, Bahrain Nexcel Computer Solutions Full time

    Job Requirements:Hardware Support: Supporting 200 users PCs, printers, Network Multifunction printers & Multifunction Plotters. Doing regular maintenance and service for the multifunction printers & plotters.Software Support: Installation and configuration of Windows, Office 365 and other in-house applications. Installation, customization and technical...

  • IT Support

    3 weeks ago

    Manama, Manama, Bahrain RESO Full time

    Job DescriptionVAM Systems is currently looking for IT Support for our Bahrain operations with the following skillsets & terms and conditions:Qualification : Computer Science and EngineeringYears of Experience : 1 - 3 yearsExperience Required:Effective communication skills is the primary objective for L1 SupportAn understanding of the basic technology tools...

  • B2B Technical Support Specialist

    4 weeks ago

    Manama, Manama, Bahrain Zain Bahrain Full time

    ZAIN1292 - B2B Technical Support SpecialistOperationDivisionTechnologyLocationClosing Date04-Nov-2024About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading...

  • Admin Support

    3 weeks ago

    Manama, Manama, Bahrain RESO Full time

    Job Description:Grant Thornton Bahrain is seeking a highly organized and efficient Admin Support to join our team in Seef, Bahrain. As an Admin Support, you will be responsible for providing administrative and clerical support to our team, ensuring the smooth and efficient operation of our office.Key Responsibilities:Prepare and format proposalsDraft and...