Desktop Support

1 week ago


Manama, Manama, Bahrain RESO Full time

Job Description
VAM Systems is currently looking for Desktop Support for our Bahrain operations with the following skillsets and terms & conditions:

Qualifications And Experience

Essential (Minimum)

  • University Degree in IT from a recognized university or institution

Desirable (Optional)

  • Technical certification in any IT Infrastructure certificates
  • At least 1 year of work experience in IT
  • A job that involves interacting with customers
Skills

Essential (Minimum)

  • Very good command in English (Both writing & speaking).
  • Technical troubleshooting skills
  • Customer service awareness and skills.

Desirable (Optional)

  • Fluent in English
  • Business Professional Language
Knowledge

Essential (Minimum)

  • Essential IT technical skills
  • Installation/Configuration/Support

Desirable (Optional)

  • Able to resolve IT issues efficiently
  • Ability to make quick decisions on problem resolution
  • Essential IT technical skills in Servers, Network and other IT Infrastructure areas
  • Analytical and technical troubleshooting skills
Personal Attributes

Essential (Minimum)

  • Strong personality
  • User Friendly
  • Patient and flexible attitude
  • Sense of commitment

Desirable (Optional)

  • Excellent Communication and Interpersonal skills
  • Mature, professional attitude with strong work ethic
  • Attention to detail and accuracy and the ability to manage multiple tasks simultaneously
  • Handle work pressure
  • A job that involves interacting with customers
Duties
  • Handle service desk calls in a timely, pleasant, and professional manner.
  • Resolve reported problems remotely as being first level or second level support and provide proper guidance to callers' inquiries.
  • Maintain accurate log entries of incidents and requests with details by adherence to escalation procedure, promptly allocate unresolved calls to higher level support as and when required.
  • Preparation of daily/weekly/monthly service desk reports for management review as and when required.
  • Following the process and procedure in place and recommending any required changes based on experience in handling and reported issues.
  • Follow up and co-ordinate with support staff in case of delays in action and ensure that line of communication is open between all support teams for better co-ordination of service, especially if the service is required to be handled by more than one area of support and on priority basis.
  • Regularly complete and update all the tasks assigned within the target time
  • Ability to handle multi-task and support various users at once. Must be capable of following a job to completion. Follow up, troubleshoot and resolve various complex infrastructure problems.
  • Conduct ad-hoc assignments and projects as directed by the management based on the business requirements.
Terms and conditions

Joining time frame: (15 - 30 days)

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