Cluster Sales Manager

3 weeks ago


Manama, Manama, Bahrain RESO Full time
Scope And General Purpose Of Job

Reporting to the Cluster Director of Sales & Marketing, this position is responsible for maximizing Rooms / F&B and Banqueting business from a defined account base for two properties. All work will be in line with the hotel's business plan and in accordance with Wyndham Hotel & Resorts corporate policies and procedures, as well as local requirements and regulations.

Key Responsibilities
  • Coordinates the activities of the Hotel Sales (under the direction of the DOSM), to ensure the efficient day-to-day operation of the Sales Department. This position requires regular liaison with the DOSM on sales-related issues to ensure continuity of the operation.
  • Proactively manages key accounts and prospects to ensure maximum yield in line with budgetary objectives. Maintains call objectives and action plans for each key account and prospect, ensuring timely follow-up.
  • Proactively prospecting new accounts for the hotel properties and following the sales process to convert them into producing accounts.
  • Maintains up-to-date activity and rate information for each account. Understands and acts on group and event inquiries, ensuring proper handover and follow-up with the Events Teams.
  • Secures payments and follows up on pending invoices.
  • Communicates client requirements promptly and accurately to all internal departments, ensuring delivery of superior guest service.
  • Re-negotiates agreements within budgetary guidelines of corporate accounts within specified time frames, with accurate follow-up and communication to reservations and accounting departments, and confirmation to clients. Ensures property rate sheets are always accurate.
  • Responds proactively to group and banqueting requests, coordinating with the Meetings Coordinator on space and rates.

Minimum 2 years in a similar role.

Local Experience.

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