CRM Manager

4 weeks ago

Manama, Manama, Bahrain RESO Full time

Role Overview

The CRM Manager will be responsible for leading the successful delivery of a CRM implementation project for an international entertainment events venue. The role involves end-to-end project management, from planning and execution to delivery, ensuring alignment with business objectives, timelines, and budget.

Key Responsibilities

  • Lead the planning, execution, and delivery of CRM projects in accordance with agreed timelines and scope.
  • Develop a comprehensive project methodology, including scheduled timelines, milestone dates, and phase alignment.
  • Oversee all stages of project implementation, from discovery through to final delivery.
  • Coordinate with internal stakeholders, external vendors, and technical teams to ensure smooth project execution.
  • Manage risks, dependencies, and change control processes.
  • Prepare and present regular progress reports to senior management and stakeholders.
  • Ensure project delivery meets quality standards and represents the best long-term value for the organization.

Mandatory Requirements:

  • Certification:PMP (Project Management Professional) certification is required.
  • Experience:
  • Minimum of 10 years' experience delivering IT transformation projects.
  • Proven track record of successfully leading and delivering up to four CRM projects for companies that deliver international entertainment events.
  • Experience must be demonstrable through detailed CVs with project descriptions.

Skills & Competencies:

  • Strong project management and organizational skills.
  • Excellent stakeholder management and communication abilities.
  • In-depth understanding of CRM systems and implementation best practices.
  • Ability to develop and execute a structured methodology for project delivery.
  • Strong problem-solving and decision-making capabilities.
  • Financial acumen to manage budgets and assess project value.
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