Tele-sales Representative

4 weeks ago

Manama, Manama, Bahrain Braxtone Group Full time

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Job Function Overview

The role of a Telemarketing Agent involves the following responsibilities:

  1. Utilizing cold calling techniques to contact prospects.
  2. Persuading potential customers to purchase products or services.
  3. Generating referrals and leads through various lead generation activities.
  4. Collecting data, converting it into qualified leads, and conducting sales calls.
Primary Duties:
  1. Selling products via telephone to serve customers.
  2. Soliciting sales from individuals over the phone.
  3. Recommending product, service, and policy changes based on evaluation of results and market developments.
  4. Resolving customer complaints by investigating issues, developing solutions, and reporting to management.
  5. Maintaining professional knowledge through workshops, publications, and networking.
  6. Conducting client or market surveys and documenting sales or service details.
  7. Delivering sales pitches from scripts to persuade customers.
  8. Explaining products, services, prices, and answering customer questions.
  9. Maintaining records of contacts, accounts, and orders in the company system.
  10. Gathering customer information and entering orders into the computer system.
  11. Identifying potential customers through referrals, cold calling, and other legal means.
  12. Supporting the line manager with assigned tasks as needed.
Qualifications:
  • Minimum of a high school diploma; higher education or experience preferred.
  • Strong communication and selling skills.
  • Positive attitude and team-oriented mindset.
  • Excellent written and oral communication skills.
  • Good understanding of services offered.
  • Proficient in Microsoft Office applications.
  • Persuasive and attentive listening skills.
Working Conditions:

Normal working hours are 40 hours per week, with possible rotating shifts, including occasional weekends and evenings.

Additional Details:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industry: IT Services and IT Consulting
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