Service expert
2 weeks ago
Company Description
The Westin and Le Meridien City Centre Bahrain are attached to City Centre Bahrain, one of the most popular retail and leisure destinations in Bahrain with over 340 retail stores. The Westin Bahrain City Centre is renowned for its innovative facilities, including the island's first Heavenly Spa, and several distinguished dining options such as FURN Bistro and SALERO Spanish Restaurant. Le Meridien City Centre Bahrain offers modern guest rooms and suites and is located near prominent attractions, making it an ideal spot for both business and leisure stays.
Role Description
This is a full-time, on-site Service Expert role located in Capital Governorate, Bahrain. The Service Expert will be responsible for delivering exceptional customer service, managing guest relations, assisting with sales and marketing efforts, and ensuring operational efficiency. Day-to-day tasks include addressing guest inquiries, providing personalized service, and supporting the overall guest experience in alignment with The Westin and Le Meridien standards.
Qualifications
- Strong Customer Service and Communication skills
- Experience in Sales and a customer-centric approach
- Analytical Skills for assessing guest needs and service improvements
- Basic Finance skills to assist with budgeting and financial transactions
- Ability to work in a fast-paced environment
- Previous experience in the hospitality industry is a plus
- Bachelor's degree in Hospitality Management, Business, or related field preferred
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