Franchise Hotel

Franchise Hotel - Conference and Events Executive

Join to apply for the Franchise Hotel - Conference and Events Executive role at IHG Hotels & Resorts

Franchise Hotel - Conference and Events Executive

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Join to apply for the Franchise Hotel - Conference and Events Executive role at IHG Hotels & Resorts

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Join Crowne Plaza, one of the largest and most loved premium hotel brands in the world. With more than 400 hotels globally, Crowne Plaza is the perfect base to connect for business, leisure, or both. Our spaces are designed to support and celebrate great connections. We excel in meetings and events, leveraging our expertise to connect groups both domestically and internationally. Our service style 'Dare to Connect' promotes warm, engaging interactions, fostering a people-first, professional, and inclusive environment. If you're inventive and enjoy connecting and collaborating, you'll thrive at Crowne Plaza.

Your day-to-day

• Promote teamwork and quality service through daily communication within your department and with other departments.
• Interact with guests, vendors, media, and other contacts as needed.
• Perform duties assigned by the DOSM, especially in their absence.
• Complete productivity reports for your Corporate and Meetings accounts.
• Negotiate and contract with existing and new Corporate accounts, managing an assigned portfolio.
• Negotiate Food & Beverage prices, function space, and hotel services for Meetings & Events within departmental guidelines.
• Achieve monthly telemarketing and field sales targets (minimum 30 calls each).
• Monitor budgets and promote hotel products and services to increase revenue.
• Enhance guest experience through information sharing, email campaigns, FAM trips, and site inspections.
• Conduct site inspections for Corporate, wholesalers, and Meetings & Events clients.
• Assist in pre-event planning, including meeting room setup, menu planning, decoration, and logistics.
• Coordinate all meeting and event details, including setup, audiovisuals, menus, transportation, billing, and VIP services.
• Handle administrative tasks related to Group and Meeting bookings as per the Meetings Excellence program.
• Meet daily with meeting planners to review events, consumption, billing, and estimates.
• Plan and conduct pre- and post-event meetings to improve guest experience.
• Act on guest satisfaction surveys to enhance services.
• Attend to guest requests promptly and accurately, resolving complaints as needed.
• Develop the hotel's reputation within the local community.
• Coordinate safety and security measures for smooth meeting operations.
• Advise clients on environmentally friendly meeting options.

What We Need From You

• Strong interpersonal and communication skills.
• Proficiency in business language and tools.
• Bachelor's degree or higher in hospitality or a related field.
• At least 1 year of experience in catering or a related field.
• Supervisory experience in sales or catering teams, or equivalent experience.
• Ability to speak the local language(s).

What We Offer

We provide everything needed for your success, including a competitive salary and benefits. We foster an inclusive environment that celebrates diversity and encourages colleagues to bring their whole selves to work. Join us and become part of our hotel family. If you believe you're a great fit even if you don't meet every requirement, apply today

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality

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