Reservation sales agent

4 hours ago

Manama, Manama, Bahrain Gulf Air Group Full time

• To efficiently present excellent customer service and sales interactions for Gulf Air internal and external customers including making flight reservations, quoting fares, FFP enrollments, up-selling and cross-selling all relevant Gulf Air products, protecting and promoting the image and reputation of Gulf Air and attending to administrative matters of the department in order to achieve KPI targets and other corporate objectives.
• Handle and respond to all communications & inquiries from GF customers and Frequent Flyer passengers by telephone & emails to drive revenue to achieve sales targets and to ensure that customer service delivered is over and above current benchmarked industry standards. Main Duties 1. Handle inbound and outbound calls 24/7 network wide from all around the world. Identify customer needs and effectively seek and implement solutions in a warm and professional manner to queries offered via incoming/outgoing calls to the satisfaction of the customer and to the industry-benchmarked standard of customer service excellence.2. Proactively safeguard the reputation of Gulf Air by identifying and managing potential issues as presented and/or identified.3. Demonstrate a positive, solutions focused attitude to ensure a motivated, energized work environment for benefit of customer, self and team.4. Successfully achieve KPI as determined by current corporate/business needs on a daily/weekly/monthly basis as applicable.5. Be flexible to lend telephony skills wherever needed subject to call volume regardless of work section designated i.e. PFC, Falcon Gold/Economy and TSA all share priority objective i.e. to clear all calls in queue within KPI agreed timeframes.6. Ensure strict compliance to schedule regarding punctuality/breaks/time keeping/time management in line with recognized Contact Centre Industry needs.7. Generate revenue opportunities and promote Gulf Air products and services where appropriate/applicable and direct the customer to relevant personnel/department to maximize identified revenue opportunity.8. Identify complaint calls/potential for calls to escalate and manage caller whilst remaining solutions focused and positive, taking all steps to safeguard the integrity of Gulf Air, keeping the priority of customer retention and satisfaction as the goal.9. Proactively book and sell Gulf Air flights and services in a timely and efficient manner.10. Make all bookings and/or requests using Gulf Air available reservation/CRM systems and publications in a timely and efficient manner.11. Read, understand, interpret and communicate Industry and company rules and regulations that are often made available in English.12. Proactively seek absolute proficiency regarding Gulf Air available systems and publications.13. Ensure the passenger details obtained from the customer are accurate and take all steps necessary to ensure that systems data maintains integrity by proactively correcting/take steps required to oversee correction of errors as identified.14. Proactively value-add to the customer service experience by 'going the extra mile' for the customer (i.e. offer seating requests, meal requests, wheelchairs, advise re. priority telephone numbers for high value customers, website address etc).15. Proactively promote the Falcon Frequent Flyer program, explaining benefits and arranging to enroll to join the program.16. Persuasively up-sell premium classes (Falcon Gold) highlighting our excellent service, benefits to FFP members in accruing more miles and points, comfort of seats and exclusivity of certain channels of our in-flight entertainment system etc.17. Proactively up-sell high yield classes & brands as means to improve sales and serve urgent customer travel requirements.18. Proactively advise customers of ticketing time limit rules to avoid NO-SHOW.19. Call passengers to ascertain their intention to travel, obtain ticket numbers or to convey confirmation of requests.20. Call Back passengers to assist in any related travel queries or services provided by the gulf air worldwide contact center.21. Request, book, change or cancel travel arrangements and auxiliary services as directed by the customer.22. Request STPC where applicable and advise the customer to collect the MATO (Meal and Transportation Order) on departure.23. Keep abreast of changes that are made to the Reservations, Fares, Ticketing, FFP and Tours procedures etc.24. Proactively seek current product knowledge and information, and read all information made available to improve knowledge and quality of service.25. Answer general inquiries using all resources available and consult a Team Leader or other source of information when necessary.26. Become thoroughly familiar with the TIMATIC system to assist in Visa, Health, insurance and general inquiries.27. Action and clear all items on queues in a timely and efficient manner so that appropriate and timely responses are given and/or PNRs are updated.28. Follow up with the GF internal teams via communication tools for any required updates.29. Apply system-fall back procedures when the system is down by making notes of passenger requirements and calling them back once the system is back to normal.30. Communicate with GF internal customers, i.e GF network stations, local offices, airports and HDQ where needed.31. Handle staff inquiries and reservations needs as per GF procedure.32. When required, handle or attend to corporate calls or queries from corporate clients of GF through calls and emails to provide service/solution to the clients.33. Handle any task assigned or delegated by supervisors/managers. Experience Training or experience in a call center, ticketing, reservations, and travel trade or customer service environment is an added advantage. Qualifications
• High school diploma or HND diploma.
• Related qualifications & training preferred.
• Computer literate. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome yourapplication. Tocomplete the application you would need the following document(s):
#J-18808-Ljbffr

  • Reservations & ticketing agent

    4 hours ago

    Manama, Manama, Bahrain Gulf Air Group Full time

    Efficiently provide inbound, outbound and face to face support for GF outlets Reservations Sales Agents and Gulf Air Customers at GF outlets, providing a seamless 'one-stop shop' solution where the customer's needs are owned by the outlets SSU agent until resolution.General reservations and ticketing queries from individual FFP members, Economy & Premium...

  • Sales agent

    2 days ago

    Manama, Manama, Bahrain Silah Gulf Full time

    Job Description:We are seeking a highly motivated Direct Sales / Telesales Agent to join our team in the Banking Sector. The ideal candidate will be responsible for generating sales, closing deals, and maintaining excellent customer relationships.Main Responsibilities:Closing sales dealsMaintaining good customer relationshipsRequirements:High School Diploma...

  • Sales agent

    4 hours ago

    Manama, Manama, Bahrain Silah Gulf Full time

    Bachelor of Business Administration (Management)Nationality: Any Nationality Vacancy: 1 Vacancy Job Type: Full Time Industry: Operations (Banking Sector)Start Date: TBCJob Purpose: We are looking for an enthusiastic Direct Sales / Telesales Agent to contribute in generating sales. You will be responsible for closing sales deals and maintaining good customer...

  • Sales executive

    4 hours ago

    Manama, Manama, Bahrain Gulf Air Group Full time

    GF1239 - SALES EXECUTIVE - BAHRAIN SALES CompanyGulf AirDivisionCommercialLocationDepartmentBahrain-SalesClosing Date07-Apr-2024 MAIN OBJECTIVESTo maximize GF revenue through direct sales efforts and excellent relationship with government and commercial houses and to ensure that sales target budgeted for the Station is achieved. MAIN DUTIES 1. Seek new...

  • Senior Sales Development Manager

    3 hours ago

    Manama, Manama, Bahrain Gulf Air Group Full time

    Job DescriptionGulf Air Group is seeking an experienced Sales Executive to join our team. This role will be responsible for maximizing Gulf Air revenue through direct sales efforts and excellent relationship with government and commercial houses.Main Responsibilities:Seek new sources of revenue through research and direct contact with private sectors and...

  • Airline Reservation Consultant

    3 hours ago

    Manama, Manama, Bahrain Gulf Air Group Full time

    Job OverviewGulf Air Group is seeking a highly skilled Airline Reservation Consultant to join our team. In this role, you will be responsible for providing exceptional customer service and sales interactions with internal and external customers.

  • Sales team leader

    4 hours ago

    Manama, Manama, Bahrain RESO Full time

    Job Purpose The sales team leader is responsible for developing the sales team, coordinating sales operations, and implementing sales techniques that allow the business to meet and surpass its sales targets consistently. Working with customers and members, evaluate sales agent targets, and determine ways to simplify and improve the sales process. The role...

  • Sales team leader

    2 days ago

    Manama, Manama, Bahrain RESO Full time

    Job PurposeThe sales team leader is responsible for developing the sales team, coordinating sales operations, and implementing sales techniques that allow the business to meet and surpass its sales targets consistently.Working with customers and members, evaluate sales agent targets, and determine ways to simplify and improve the sales process.The role will...

  • Strategic Sales Director

    3 hours ago

    Manama, Manama, Bahrain Bahrain Airport Company Full time

    Job Description Overview:Bahrain Airport Company seeks an experienced Strategic Sales Director to lead our sales efforts in the Bahrain region. This is a unique opportunity to join a dynamic team and contribute to the growth of our business. Responsibilities:Develop and implement strategic sales plans to drive revenue growth and market share expansionLead...

  • Sales and service engineer

    4 hours ago

    Manama, Manama, Bahrain Green Water Treatment Solutions Full time

    Responsibilities: Identify prospective customers in the target region and develop strong relations with them. Achieve monthly, quarterly, and annual sales objectives and report regularly. Provide technical support to customers, test the water, and suggest solutions such as chemical dosing, equipment modifications, spares, or operational changes. Prepare...

  • Islamic banking outdoor sales executive

    4 hours ago

    Manama, Manama, Bahrain Client Of 6 Pence Full time

    One of our reputed Banking Clients is currently looking for an Islamic Banking Outdoor Sales Executive (Credit Cards & Loans). Job Purpose: The Retail Islamic Banking Sales Executive is responsible for driving the sales of retail banking products, including savings accounts, current accounts, fixed deposits, credit cards, and loans. The role involves...

  • Business Development Representative

    15 hours ago

    Manama, Manama, Bahrain Zain Bahrain Full time

    About the RoleZain Bahrain is a leading mobile voice and data services operator with a commercial footprint in several Middle Eastern and African countries.The duties of a telesales representative range from lead generation to direct sales and customer relations. An effective telesales agent will close leads and ensure customers are satisfied enough to...

  • Real estate agent

    18 hours ago

    Manama, Manama, Bahrain House 2 Home Full time

    Get AI-powered advice on this job and more exclusive features. We're a fast-growing real estate team based in Bahrain, looking for a self-motivated, organized, punctual and detail-oriented Sales & Leasing Consultant to join our crew. This is an exciting opportunity to work with a dynamic, organized team in a flexible work environment. Key Responsibilities:...

  • Duty supervisor

    4 hours ago

    Manama, Manama, Bahrain RESO Full time

    Job Purpose To guide, supervise and monitor a team of Call Center agents in terms of operations and sales, providing accurate information in response to enquiries about products and services, making bookings, identifying and resolving problems and customer complaints, preparing and executing action plans; to drive the teams to achieve objectives by...

  • Cybersecurity Services Leader

    15 hours ago

    Manama, Manama, Bahrain stc Bahrain Full time

    Cybersecurity ServicesAt stc Bahrain, we are committed to delivering exceptional cybersecurity services that safeguard our customers' digital assets. As a Cybersecurity Services Leader, you will play a crucial role in driving the implementation of strategic initiatives, products, and plans that align with our business objectives.You will lead improvement...

  • Customer service representative

    2 days ago

    Manama, Manama, Bahrain RESO Full time

    Call Centre AgentBrief Description of Job Function:The Call Centre Agent is responsible for handling incoming and outgoing calls. This role involves providing sales and customer service.Key Responsibilities:Answer all calls within 2 ringsUtilize a cordial and positive tone of voice in all callsMaintain a focus on the needs of the customer and provide...

  • Cloud Services Strategic Planner

    17 hours ago

    Manama, Manama, Bahrain VIVA Bahrain Full time

    About the RoleAs a Cloud Services Specialist at VIVA Bahrain, you will be responsible for defining strategic objectives and plans for cloud services in coordination with the Manager Cloud Services. This role requires driving the implementation of these plans in alignment with the overall business strategy.Main ResponsibilitiesMaintain the cloud service...

  • Customer services

    2 days ago

    Manama, Manama, Bahrain Clarendon Parker Bahrain Full time

    Job Description:The Counter Agent plays a vital role in providing exceptional customer service, ensuring seamless shipment processing, and promoting revenue growth through effective product and value-added services promotion.Key Responsibilities:Deliver high-quality customer service, prioritizing timely action and adhering to ISO procedures and safety...

  • Agent - hospitality services

    4 hours ago

    Manama, Manama, Bahrain Gulf Air Group Full time

    Responsible to meet, assist and greet Hala Bahrain customers at Bahrain International Airport and assisting them through airport procedures, such as immigration, security and baggage drop off or claim to ensure a complete and high-quality service to their onward journey whether arriving or departing the terminal. JOB MAIN DUTIES: Meet, greet and assist...

  • Cloud services specialist

    18 hours ago

    Manama, Manama, Bahrain VIVA Bahrain Full time

    To define the Cloud services strategic objectives and plans, in coordination with the Manager Cloud Services, and drive their implementation, in alignment with the overall Business sector's strategy. Lead improvement initiatives for products and services in order to meet customer satisfaction, profitability targets and drive expansion across the Business...