
Reservations & ticketing agent
4 hours ago
General reservations and ticketing queries from individual FFP members, Economy & Premium customers and general customers to drive revenue to achieve sales targets and to ensure that customer service meets current benchmarked industry standards. MAIN DUTIESCreate new revenue bookings and pricing, collect and process payment (via Cash/Credit Card/Debit Card) and issue e-tickets accurately in a timely, efficient and a professional manner. Apply ticketing regulations accurately, calculate change fees and penalties and collect and process payments accordingly. Identify customer needs and effectively seek and implement solutions in a professional manner to the satisfaction of the customer and to the industry-benchmarked standard of customer service excellence. Proactively safeguard the reputation of Gulf Air by identifying and managing potential issues as presented and/or identified. Demonstrate a positive, solutions focused attitude to ensure a motivated, energized work environment for benefit of customer, self and team. Revalidate and/or reissue e-tickets for existing bookings, apply ticketing regulations and calculate change fees and penalties accurately and collect and process payment with courtesy in a timely and efficient manner. Proactively advise customers of ticketing time limit rules to avoid NO-SHOW. Achieve daily/weekly/monthly sales and KPI determined by the company in a professional workplace performance targets in alignment with corporate and departmental expectation. Generate revenue opportunities and promote Gulf Air products and services where appropriate/applicable and direct the customer to relevant personnel/department to maximize identified revenue opportunity (i.e. FFP, Ticketing etc.). Read, understand, interpret and communicate Industry and company rules and regulations that are often made available in English. Ensure the passenger details obtained from the customer are accurate and take all steps necessary to ensure that systems data maintains integrity by proactively correcting/taking steps required to oversee correction of errors as identified. Proactively value-add to the customer service experience by 'going the extra mile' for the customer (i.e. offer seating requests, meal requests, wheelchairs, advise re. priority telephone numbers for high value customers, website address etc.). Proactively promote the Falcon Frequent Flyer program, explaining benefits and arranging to send application forms to join. Persuasively up-sell premium classes (business) highlighting our excellent service, benefits to FFP members in accruing more miles and points, comfort of seats and exclusivity of certain channels of our in-flight entertainment system etc. Request, book, change or cancel travel arrangements and auxiliary services as per rules and as directed by the customer. Keep abreast of changes that are made to the Reservations, Fares, Ticketing, FFP and Tours procedures. Proactively seek current product knowledge and information, and read all information made available to improve knowledge and quality of service. Answer general inquiries using all resources available and consult a supervisor or other source of information when necessary. Become thoroughly familiar with the TIMATIC system and answer all Visa, Health and general inquiries. Action and clear all passengers in queue in a timely and efficient manner so that appropriate and timely responses are given to the passengers and accordingly PNRs are updated. Follow up with Yield or CRC on medical, special requests i.e. BSCT etc. Handle groups and individual movement including Hajj and Omra or holy places movements throughout the year. Apply system-fall back procedures when the system is down by making notes of passenger requirements. Early check-in. Issue boarding passes 24 hours before departure for all Gulf Air flights. Handle all booking requests for simulator like dead head crew etc. Issue Duty Travel, Dead Head Crew, Authority ticket requests from the Crew Department and engineering department. Issue MCO (Miscellaneous Charge Order) voucher as per request, Issue DBC (Denied Boarding Coupon) voucher for Denied Passengers and Issue EBT (Excess Baggage Ticket) voucher as per request. Handle all LAST MINUTE UPGRADES and DOWNGRADES as per availability. Reroute passenger tickets if needed in case of Denied/over booked flights to the originally booked destination. Handle staff inquiries and reservations needs. Handle any work assigned or delegated by supervisors/managers. EDUCATION & TRAININGGood command of English. Holder of Secondary certificate or equivalent. Tertiary qualifications preferred. EXPERIENCEMinimum 3 years' experience in Reservations & Ticketing Field. Previous experience in a Customer Service environment. Training in a Customer Service environment is preferred. Previous experience or training in Travel Industry is preferred. Previous experience or training in Ticketing, Reservations is preferred. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
#J-18808-Ljbffr
-
Manama, Manama, Bahrain Gulf Air Group Full timeJob OverviewWe are seeking a skilled Customer Service Professional to join our team as a Ticketing and Reservations Specialist. In this role, you will be responsible for providing exceptional customer service to our clients, handling their reservations and ticketing queries efficiently and effectively.
-
Reservation sales agent
4 hours ago
Manama, Manama, Bahrain Gulf Air Group Full time• To efficiently present excellent customer service and sales interactions for Gulf Air internal and external customers including making flight reservations, quoting fares, FFP enrollments, up-selling and cross-selling all relevant Gulf Air products, protecting and promoting the image and reputation of Gulf Air and attending to administrative matters of...
-
Sales executive
4 hours ago
Manama, Manama, Bahrain Gulf Air Group Full timeGF1239 - SALES EXECUTIVE - BAHRAIN SALES CompanyGulf AirDivisionCommercialLocationDepartmentBahrain-SalesClosing Date07-Apr-2024 MAIN OBJECTIVESTo maximize GF revenue through direct sales efforts and excellent relationship with government and commercial houses and to ensure that sales target budgeted for the Station is achieved. MAIN DUTIES 1. Seek new...
-
Senior Sales Development Manager
3 hours ago
Manama, Manama, Bahrain Gulf Air Group Full timeJob DescriptionGulf Air Group is seeking an experienced Sales Executive to join our team. This role will be responsible for maximizing Gulf Air revenue through direct sales efforts and excellent relationship with government and commercial houses.Main Responsibilities:Seek new sources of revenue through research and direct contact with private sectors and...
-
Pricing analyst
18 hours ago
Manama, Manama, Bahrain Gulf Air Group Full timeSupervise Gulf Air's pricing to ensure Gulf Air is both competitive and achieving the optimal revenue result for the company. Work with sales field pricing officers/analysts, revenue management pricing, inventory control, special prorate agreement, codeshare and fares distribution staff to set pricing, make structural fare adjustments and implement tactical...
-
Cluster accounts payable
2 days ago
Manama, Manama, Bahrain AccorHotel Full timeJob Description Main Duties/ Responsibilities Ensure that all purchases/services are accounted and systematically documented, and all payments are settled, according to Hotel Policies & Procedures. Revenue control and revenue reporting. Customer Relations Financial Controller - regarding reporting of current status of payables ledger. Purchasing Officer to...
-
Global account manager
4 hours ago
Manama, Manama, Bahrain Gulf Air Group Full timeThe Global Account Manager plays a crucial role in navigating the globalization of the travel industry by leveraging worldwide and regional networks. The position is dedicated to delivering customised global travel solutions and customer care. In line with Gulf Air commercial policy, the Global Account Manager (GAM) shall elaborate, negotiate, implement,...
-
Cluster accounts payable
18 hours ago
Manama, Manama, Bahrain Accor Hotels Full timeCompany Description Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Senior analyst – network
18 hours ago
Manama, Manama, Bahrain Gulf Air Group Full timeGF1308 - SENIOR ANALYST – NETWORK & COMMUNICATIONCompany: Gulf Air Group Division: Information Technology Location: (Location)Department: Information Technology Closing Date: 04-Aug-2024 MAIN OBJECTIVESThe primary goal of Analyst- Network & Communication is to ensure the smooth operation of the organization's data and voice to provide maximum performance...
-
Recreation assistant
4 hours ago
Manama, Manama, Bahrain RESO Full timeSummary Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) community recreation program that may include special events, recreation information/resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, recreational green space...
-
Senior analyst – network
4 hours ago
Manama, Manama, Bahrain Gulf Air Group Full timeGF1281 - SENIOR ANALYST – NETWORK & COMMUNICATION CompanyGulf AirDivisionInformation TechnologyLocationDepartmentInformation TechnologyClosing Date09-Jun-2024 MAIN OBJECTIVES The primary goal of Analyst- Network & Communication is to ensure the smooth operation of the organizations data and voice to provide maximum performance and availability for the...
-
Reservation / Ticketing Agent
2 weeks ago
Manama, Bahrain MASHAHED TRAVEL AND TOURISM Full timeAn Airline company is looking for experienced detail-oriented (Reservation & Ticketing Agent) to assist customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking tickets. Duties / Qualities: - Provide travel information over the telephone to...
-
Reservation Agent
2 weeks ago
Manama, Bahrain Nordic Holdings Full timeARABIC SPEAKING/WRITING LADY AGENT CAN JOIN IMMEDIATELY OPERA KNOWLEDGE, HOTEL EXPERIENCE - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the...
-
Reservations Sales Agent
3 weeks ago
Manama, Bahrain Bonapal W.L.L. Full time**Qualifications**: √ Must have a previous minimum 1-year experience as Reservations Sales Agent or Front Office Agent in 5 Star or 4 Star Hotel √ Must have Opera PMS minimum 1-year experience √ Arabic Speaker is preferred The shortlisted applicants will be contacted. **Experience**: - Reservations or Front Office Agent: 1 year (required)
-
Reservation Agent
3 weeks ago
Manama, Bahrain Nordic Holdings Full timeWITH HOTEL EXPERIENCE WITH OPERA KNOWLEDGE - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel...
-
Reservations Agent
2 weeks ago
Manama, Bahrain Cluster Inter. Hotels Full timeAssisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...
-
Reservation Agent
3 weeks ago
Manama, Bahrain Sofitel Bahrain Zallaq Thalassa Sea & Spa Full time**Reservation Agent** **What is in it for you**: - Employee benefit card offering discounted rates at Accor worldwide - Learning programs through our Academies - Opportunity to develop your talent and grow within your property and across the world! - Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 **What...
-
Hotel Reservation Agent
4 weeks ago
Manama, Bahrain Adliya furnishing Full timereservation agent needed for a brand new building in Juffair. Must have atleast 5years hotel experience. **Salary**: BD200.000 - BD300.000 per month Ability to commute/relocate: - Manama: Reliably commute or planning to relocate before starting work (preferred)
-
Reservations Agent
2 weeks ago
Manama, Bahrain Hilton Full timePosition Purpose To provide sales support and deliver prompt, effective and proper reservations service to achieve maximum room revenue to meet or exceed our set revenue targets. Duties & Key Responsibilities Being a Great Team Member - Come to work every day with a smile on your face - Be a reliable and motivated member of the Commercial & Sales team -...
-
Reservations Agent
4 weeks ago
Manama, Bahrain Wyndham Hotels & Resorts Full timeWyndham Hotels & Resorts is now seeking Reservations Agent (Arabic Speaker) to join our team at Wyndham Garden in Manama,Bahrain. **Job Summary**: The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according...
-
Reservations Agent
4 weeks ago
Manama, Bahrain Talent Pal Full timeReservations Agent Position Purpose To provide sales support and deliver prompt, effective and proper reservations service to achieve maximum room revenue to meet or exceed our set revenue targets. Duties & Key Responsibilities Being a Great Team Member - Come to work every day with a smile on your face - Be a reliable and motivated member of the...
-
Reservation Agent
3 weeks ago
Manama, Bahrain ACCOR Full time**Reservation Agent** Anda merupakan awal dari pengalaman tamu yang luar biasa. Sebagai Reservation Agent, Anda akan membuat tamu kami merasa nyaman dan mencerminkan pengalaman luar biasa yang datang saat mereka tiba! **Apa keuntungan bagi anda**: - Dalam 3-4 poin, terangkan manfaat dan hal menarik lain tentang bekerja di properti**: - Kartu benefit...
-
Complex Reservations Agent
4 weeks ago
Manama, Bahrain Marriott International, Inc Full time**Job Number** 24174264 **Job Category** Reservations **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax,...
-
Reservations Sales Agent
4 weeks ago
Manama, Bahrain Marriott International, Inc Full time**Job Number** 22194811 **Job Category** Reservations **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....
-
Reservations Sales Agent
3 weeks ago
Manama, Bahrain Bonapal W.L.L. Full timeAre you all set to make the next, exciting career move? Whether you are an experienced professional seeking a new challenge or an enthusiastic recent graduate wishing to embark on a successful career path, this is the right choice for you to join a 5-star hotel & resort. We welcome you to connect with us! **Qualifications**: √ Must have a previous...
-
Reservation Agent
3 weeks ago
Manama, Bahrain Ibis Seef Manama Full timeMust be available in Bahrain Must have at least 2 years experience Assist Reservations SV in maximizing room revenue, average room rate and occupancy percentage through efficient yield management. Assist the Reservation SV to operate an efficient reservations department ensuring highest occupancy is achieved. Ensure the completion of all...
-
Air Ticket Reservation Senior Staff
3 weeks ago
Manama, Bahrain Miracle Full timeHave knowledge of GDS system and handling the system. - Assisting and advising customers who may be choosing from a variety of travel options. - Assist clients in selecting flights, seating and special accommodations. - Answer customer inquiries regarding flight schedules, pricing and availability - Address customer complaints and resolve issues promptly -...
-
Air Ticket Reservation Senior Staff
3 days ago
Manama, Bahrain Miracle Full timeHave knowledge of GDS system (Sabre/Amadeus/Galileo) and handling the system. - Assisting and advising customers who may be choosing from a variety of travel options. - Assist clients in selecting flights, seating and special accommodations. - Answer customer inquiries regarding flight schedules, pricing and availability - Address customer complaints and...
-
Reservations Agent
2 weeks ago
Manama, Bahrain Jumeirah Full timeReservations Agent - Jumeirah Gulf of Bahrain - (2500000H) **About Jumeirah & the Hotel**: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position...
-
Construction Manager
4 weeks ago
Manama, Bahrain Talent Pal Full timeRequirements JOB AVAILABLE IN CANADA FOR ALL NATIONALITY WITH FREE VISA AND FLIGHT TICKET KINDLY CHART THE OFFICIAL HIRING MANAGER FOR MORE INFORMATION ON WHATSAPP +2349091360173 Supervisor Electrician Driver Capenter Foreman Safety officer Crane Operator Forklifter Fabricator Pipe Fitter Welder Plumber Time Kepper Store Keeper Mason JCB Operator AUTO CAD...
-
Reservation Manager
4 weeks ago
Manama, Bahrain FARHAN TOWER HOTEL APARTMENTS Full time**Responsibilities**: - Oversee and manage all aspects of the reservation process. - Responsible for all rooms enquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved. - Communicate with front office, and senior management. - Operate an efficient reservations department to...