Customer service representative

12 hours ago


Manama, Manama, Bahrain RESO Full time
Call Centre Agent

Brief Description of Job Function:

The Call Centre Agent is responsible for handling incoming and outgoing calls. This role involves providing sales and customer service.

Key Responsibilities:

  • Answer all calls within 2 rings
  • Utilize a cordial and positive tone of voice in all calls
  • Maintain a focus on the needs of the customer and provide assistance with their queries and requests
  • Sell, up-sell, and cross-sell different products and services to the customer
  • Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
  • Perform data entry, filing, and documentation management
  • Update information and ensure accuracy of data records

Essential Qualifications:

  • Minimum of high school certification
  • Diploma and some form of work experience preferred
  • Strong communication skills
  • Good selling skills
  • Positive energy and teamwork ethos
  • Excellent written and oral communication skills
  • Strong English language proficiency
  • Good understanding of the services offered
  • High level of computer literacy, particularly in Microsoft Office Products

Typical Working Conditions:

Normal working hours: 40 hours per week

Rotating shifts may be required

Occasional weekend and/or evening work may be necessary


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