Sales and Customer Service Representative
5 days ago
At Zain Bahrain, we're passionate about delivering exceptional customer experiences. As a Sales and Customer Service Representative, you'll play a key role in helping us achieve this goal.
About the RoleThe primary objective of this position is to provide top-notch sales and customer service while adhering to Zain Bahrain's sales guidelines, business processes, and procedures.
Main Duties & Responsibilities- Build trust with customers by showcasing the value of our services and products.
- Offer personalized customer service that exceeds expectations.
- Collaborate with the team to meet performance metrics.
- Identify areas for improvement in complaint handling and service requests processes.
- Provide feedback on customer experiences to enhance product offerings.
- Sell various products and services, including post-paid and prepaid lines, handsets, accessories, vouchers, and after-sales services.
- Stay up-to-date with service and product offerings to develop expert knowledge.
- Manage shop appearance and maintenance, including opening and closing shops with the team leader.
- Deliver and dispatch stock, handle inventory, and assist with reconciliations.
- Respond to customer inquiries, finding accurate answers through systems, help desks, and records.
- Assist subscribers with account updates, billing inquiries, and payment collection.
- Manage inventory at the point of sale, ensuring secure storage and assisting with reconciliations.
- Collect payments securely and efficiently.
- Resolve issues and complaints, escalating them to management or the help desk when necessary.
- Handle cash and other payments, reconciling against system records daily.
- Collect and verify required documentation, handing it over to the team leader at the end of the shift.
- Continuously improve performance to meet and exceed targets and objectives.
- Ensure compliance with all applicable policies and regulatory requirements related to information security.
- Effective communication through active listening, sharing relevant information, and interacting with others.
- Identifying customer needs correctly, exceeding expectations, and acting proactively for customer satisfaction.
- Developing cooperation and teamwork while working toward solutions that benefit all parties.
- Recognizing own feelings and those of others to motivate oneself and manage emotions effectively.
We're looking for university students (2nd year and above) or fresh graduates with a passion for sales and customer service. Experience in a related field is a plus. Fluency in both Arabic and English is essential, as is the ability to work full-time on a shift basis.
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