Sales and Customer Service Representative

5 days ago


Manama, Manama, Bahrain Zain Bahrain Full time

At Zain Bahrain, we're passionate about delivering exceptional customer experiences. As a Sales and Customer Service Representative, you'll play a key role in helping us achieve this goal.

About the Role

The primary objective of this position is to provide top-notch sales and customer service while adhering to Zain Bahrain's sales guidelines, business processes, and procedures.

Main Duties & Responsibilities
  • Build trust with customers by showcasing the value of our services and products.
  • Offer personalized customer service that exceeds expectations.
  • Collaborate with the team to meet performance metrics.
  • Identify areas for improvement in complaint handling and service requests processes.
  • Provide feedback on customer experiences to enhance product offerings.
  • Sell various products and services, including post-paid and prepaid lines, handsets, accessories, vouchers, and after-sales services.
  • Stay up-to-date with service and product offerings to develop expert knowledge.
  • Manage shop appearance and maintenance, including opening and closing shops with the team leader.
  • Deliver and dispatch stock, handle inventory, and assist with reconciliations.
  • Respond to customer inquiries, finding accurate answers through systems, help desks, and records.
  • Assist subscribers with account updates, billing inquiries, and payment collection.
  • Manage inventory at the point of sale, ensuring secure storage and assisting with reconciliations.
  • Collect payments securely and efficiently.
  • Resolve issues and complaints, escalating them to management or the help desk when necessary.
  • Handle cash and other payments, reconciling against system records daily.
  • Collect and verify required documentation, handing it over to the team leader at the end of the shift.
  • Continuously improve performance to meet and exceed targets and objectives.
  • Ensure compliance with all applicable policies and regulatory requirements related to information security.
Core Competencies
  • Effective communication through active listening, sharing relevant information, and interacting with others.
  • Identifying customer needs correctly, exceeding expectations, and acting proactively for customer satisfaction.
  • Developing cooperation and teamwork while working toward solutions that benefit all parties.
  • Recognizing own feelings and those of others to motivate oneself and manage emotions effectively.
Qualifications and Experience

We're looking for university students (2nd year and above) or fresh graduates with a passion for sales and customer service. Experience in a related field is a plus. Fluency in both Arabic and English is essential, as is the ability to work full-time on a shift basis.



  • Manama, Manama, Bahrain Clarendon Parker Bahrain Full time

    Job Summary:">We are seeking a highly skilled and experienced Customer Service Representative to join our team at Clarendon Parker Bahrain.


  • Manama, Manama, Bahrain RESO Full time

    Shamil Translation is looking for a Customer Service Representative to join our team in Bahrain If you are passionate about customer service, detail-oriented, and eager to work in a dynamic environment, we'd love to hear from you-Respond to customer inquiries via phone, email, and Whats App.-Assist clients with translation and interpretation service...


  • Manama, Manama, Bahrain Healthscope Full time

    High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play...


  • Manama, Manama, Bahrain RESO Full time

    About RESORESO is a leading retailer in the global fashion and lifestyle industry, operating over 1750+ stores across four continents with a multicultural staff of 17,000. Our company has established a strong presence in several countries, including the UAE, Kuwait, Bahrain, Oman, Saudi Arabia, India, South Africa, Singapore, Indonesia, Thailand, and...


  • Manama, Manama, Bahrain Chalhoub Group Full time

    **Job Overview:**The Chalhoub Group is seeking a highly skilled Sales Service Representative to join our team. This individual will play a crucial role in delivering exceptional customer experiences and upholding the highest standards of professionalism.**Responsibilities:**Sales Support: Assist customers with sales-related inquiries and provide expert...


  • Manama, Manama, Bahrain RESO Full time

    **Job Description for Sales Representative at RESO**As a sales representative at RESO, you will play a crucial role in driving revenue growth and customer satisfaction.**Key Responsibilities:**Serve customers by selling products via telephone and converting leads into qualified opportunities.Contact individuals to solicit sales for goods or services,...


  • Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    About the OpportunityThis is an exciting opportunity for a motivated and experienced Senior Dental Sales Representative to join our team at Domo Ventures W.L.L. as a sales representative in dental services.Responsibilities include:Developing and maintaining relationships with existing and new clients to promote dental products and services.Presenting product...


  • Manama, Manama, Bahrain RESO Full time

    Sales PerformanceThe successful candidate will be responsible for processing transactions, handling customer payments, and providing excellent customer service. Sales performance is crucial in this role, as the candidate must work collaboratively with other team members to achieve sales goals.Process customer transactions accurately and efficiently.Handle...


  • Manama, Manama, Bahrain Gulf Air Group Full time

    About the Role:Gulf Air Group is seeking a highly skilled and experienced Customer Service and Reservations Representative to join our team.As a key member of our customer-facing team, you will be responsible for providing exceptional service to our passengers, handling reservations, and ensuring seamless travel experiences.Main Responsibilities:Provide...


  • Manama, Manama, Bahrain Clarendon Parker Bahrain Full time

    **Job Overview**We are seeking a highly skilled and customer-focused Counter Agent to join our team at Clarendon Parker Bahrain. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment, handling multiple tasks simultaneously, and providing exceptional customer service.As a Counter Agent, you will be responsible for...


  • Manama, Manama, Bahrain RESO Full time

    About the RoleAs a Customer Service Representative with RESO, you will play a vital role in ensuring our customers receive the highest level of service. Your primary responsibility will be to assist customers by answering and responding to their inquiries, questions, and complaints in a courteous and professional manner.Main Responsibilities:


  • Manama, Manama, Bahrain RESO Full time

    Job SummarySales representatives at RESO play a vital role in driving business growth by selling insurance products and services to customers. This is an excellent opportunity for individuals with strong communication skills and a passion for sales.About the RoleThe function of a sales representative entails the following:Persuading potential customers to...


  • Manama, Manama, Bahrain DSV - Global Transport And Logistics Full time

    Job OverviewDetailed-oriented Customer Service Representatives are required to deliver exceptional service to clients by building rapport and trust with them. Key responsibilities include accurate and timely data entry of shipping and receiving information, order processing, and providing excellent customer experience.Key ResponsibilitiesProcess and input...


  • Manama, Manama, Bahrain RESO Full time

    Contract: 2 year Budget: 140 BD to 160 BD + Accommodation Age: 28-35 years Job Summary: We are seeking a highly motivated and sales-driven Sales Representative to join our client's jewelry store in Bahrain. The successful candidate will be responsible for selling jewelry products to customers, providing excellent customer service, and meeting sales targets....


  • Manama, Manama, Bahrain Christian Dior Couture Full time

    About the RoleWe are seeking a highly skilled and experienced Luxury Sales Representative to join our team. As a key member of our sales department, you will be responsible for providing exceptional customer service and driving sales growth.


  • Manama, Manama, Bahrain RESO Full time

    Contract: 2 yearBudget: 140 BD to 160 BD + AccommodationAge: 28-35 yearsJob Summary:We are seeking a highly motivated and sales-driven Sales Representative to join our client's jewelry store in Bahrain. The successful candidate will be responsible for selling jewelry products to customers, providing excellent customer service, and meeting sales targets.Key...


  • Manama, Manama, Bahrain RESO Full time

    BRIEF DESCRIPTION OF JOB FUNCTIONThe Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service. This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone....


  • Manama, Manama, Bahrain RESO Full time

    BRIEF DESCRIPTION OF JOB FUNCTIONThe Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service. This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone....


  • Manama, Manama, Bahrain Braxtone Group. Full time

    1. BRIEF DESCRIPTION OF JOB FUNCTIONThe Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service. This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the...


  • Manama, Manama, Bahrain RESO Full time

    The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service. This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone. DUTIES ACTUALLY PERFORMED BY THIS...