Customer Service Representative
4 days ago
About RESO
RESO is a leading retailer in the global fashion and lifestyle industry, operating over 1750+ stores across four continents with a multicultural staff of 17,000. Our company has established a strong presence in several countries, including the UAE, Kuwait, Bahrain, Oman, Saudi Arabia, India, South Africa, Singapore, Indonesia, Thailand, and Malaysia.
Our Mission
At RESO, we strive to provide an exceptional customer experience through our products and services. We aim to deliver consistent and outstanding guest service through friendly attitudes, attentive behavior, and strong product knowledge.
Job Description
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service by greeting customers promptly, responding to their queries, and resolving any issues that may arise. You will also be expected to maintain the front counter area, ensuring it remains clean, organized, and stocked during peak hours.
Key Responsibilities:
- Provide excellent customer service by responding to customer inquiries and resolving any issues efficiently.
- Greet customers within 5 seconds at the front counter and drive-thru.
- Maintain the speed of service targets by working efficiently and effectively.
- Execute service recovery for any customer complaints or concerns.
- Follow all operations standards and guidelines for preparing products according to training and instructional materials provided.
- Communicate showcase and product needs to ensure proper product availability for customers.
- Participate in and attend all store meetings and other related functions.
- Fully comply with occupational health and safety legislation, safe work practices, and procedures.
- Report any injuries/illnesses, accidents, unsafe conditions, security incidents, and contraventions of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.
Requirements:
- Able to communicate effectively with customers and colleagues.
- Possess excellent customer service skills and a positive attitude.
- Ability to work well under pressure and multitask effectively.
- Willingness to learn and adapt to new situations.
- Physical ability to perform tasks such as standing for long periods, lifting heavy objects, and bending.
Benefits
We offer competitive compensation packages, opportunities for career growth, and a collaborative work environment. If you are a motivated individual who is passionate about delivering exceptional customer service, please submit your application today.
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