Customer Service Representative | Retail Professional

4 days ago


Manama, Manama, Bahrain RESO Full time

About the Role


We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Candylicious in Bahrain.



Job Purpose


The primary responsibility of this role is to provide exceptional customer service, ensuring that every customer interaction is positive and memorable. As a Customer Service Associate, you will be the face of our brand, representing our values and standards.



Key Responsibilities


Becoming an expert on our products and services, providing accurate information to customers



  • Greeting customers promptly and politely, following our customer service standards
  • Guiding customers throughout the store or to specific areas as requested
  • Finding out the specific needs of each customer and addressing them promptly
  • Operating as a cashier, using the POS machine efficiently and accurately handling money
  • Upselling skills applied to all customers
  • Ensuring the shop floor is clean and tidy, restocking goods when selling out, and displaying merchandise attractively
  • Reducing incidence of theft and shoplifting, alerting the manager in case of any such incidents
  • Following safe working practices and maintaining high standards of grooming
  • Meeting high levels of attendance and punctuality
  • Being involved in stock control and management, including receiving and storing large amounts of stock
  • Checking stock daily to ensure all products are adequately stocked and available for customers


Requirements


To succeed in this role, you will need:



  • A High School Diploma or equivalent
  • 1-2 years of experience in Chocolate, Food Retail, or Food & Beverage industry
  • Fluency in English


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