Application support specialist

3 days ago


Manama, Manama, Bahrain RESO Full time
Position: Application Support_Banking Domain Experience: 3+ years Requirements Technical Skills Application Support and Maintenance: Experience in supporting and maintaining various business applications (core banking systems, EFTS, e KYC, open banking, and e-cheque). This includes troubleshooting issues, applying patches and updates, and ensuring system availability. Systems Integration: Knowledge of integrating applications with other systems, including databases, middleware, and third-party tools. This involves APIs, web services, or file-based data transfers. Database Experience: Familiarity with databases (Oracle, SQL Server, My SQL, Postgre SQL) is required. Software Development Lifecycle (SDLC): Understanding of the software development lifecycle, including requirements gathering, testing, deployment, and documentation for applications. Automation and Scripting: Knowledge of scripting languages (Power Shell, Bash, Python) to automate tasks such as backups, installations, and other repetitive processes. Problem-Solving and Troubleshooting Issue Resolution: Experience in diagnosing and resolving complex technical issues related to applications. Root Cause Analysis: Ability to perform root cause analysis for recurring problems, finding long-term solutions to prevent future disruptions. Project Management and Implementation Implementation Experience: Experience in supporting or leading the implementation of new applications, including conducting requirements analysis, managing timelines, and working with vendors or external partners. Change Management: Knowledge of the change management process, ensuring that updates or new applications are deployed without affecting business continuity. User Training and Support: Developing user documentation and training materials, as well as providing user support during the adoption of new applications or features. System Testing: Experience in system testing, including unit testing, integration testing, and user acceptance testing (UAT), to ensure applications meet business requirements. Vendor Management Vendor Coordination: Experience in working with third-party vendors to resolve application issues, conduct product upgrades, or implement new functionality. Contract Management: Familiarity with vendor contracts and service level agreements (SLAs) to ensure application support meets business needs. General Should have previously worked in the Bahrain banking sector. Extensive experience in the banking applications domain. Experience in CBB and Benefit project (CAS, Benefit Pay, e KYC). Strong experience in application platforms (Web Logic, Tomcat, IIS). Familiarity with API testing tools and methodologies. Strong experience in testing processes (QA, QC, and UAT).
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