General manager

8 hours ago

Manama, Manama, Bahrain Domo Ventures W.L.L. Full time
Responsibilities Manage all the financial activity budgeting and cost control. Maximize revenue opportunities. Develop a high-performing team committed to delivering clear goals following Company's incentives. Supervise the team, hours worked, new hiring, and resignation. Selection interview, team training, onboarding, and development plans. Control and verification of KPI. Protect the health, safety, and well-being of guests and colleagues. Work with the marketing department to grow in social media and be competitive in the local market. Improve the company experience and service using feedback from review sites, ensuring timely responses. Operations Monitor staff schedules to program shifts and control wages. Maintain the workplace and equipment for safety and efficiency. Schedule weekly marketing meetings to enhance online presence and monitor local competitors. Analyze trends and adapt to the local market, considering calendar events and public holidays. Schedule weekly manager meetings (FOH and BOH) to foster a proactive environment. Ensure Restaurant Managers follow opening and closing procedures. Ensure staff adheres to uniform and grooming standards. Review manager shifts and ensure daily handovers/briefings are conducted. Coordinate restaurant operations during each shift. Ensure completion of cleaning schedules with checklists for each department. Overview and Strategy Assist in training all employees for maximum efficiency and performance. Implement a specific appraisal system to refine team performance. Collaborate with HR to design development plans for employees. Follow the Manager's roadmap. Participate in the recruitment process. Provide constant feedback through one-to-one chats. Ensure completion of essential training for new starters with management supervision. Managing Sales and Conversion Deliver sales targets in line with the designated budget. Utilize the system effectively to monitor sales. Maximize covers and conversion rates. Ensure costs align with revenue without compromising brand standards. Supervise closing and reporting procedures effectively. Create and control annual budgeting and update monthly forecasts with the Area Manager. Manage KPIs and track inventory management. Apply basic accounting principles to ensure correct food and beverage margins. Control costs while maintaining standards and guest satisfaction. Customer Service Manage staff performance by establishing standards and procedures. Interact with guests to ensure prompt handling of inquiries. Foster a culture of actively seeking guest feedback. Ensure efficient service flow following the Sequence of Service.
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