Customer service officer

2 weeks ago


Manama, Manama, Bahrain Zurich 56 Company Ltd Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Service Officer122043 Job Summary Zurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally. Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values. Job Accountabilities As Customer Service Officer, your role will involve: Collaborates with teams across the organization and serves as an advocate for our customers' service needs, coordinating with the appropriate business partner. Undertake thorough AML reviews in line with regulatory guidelines. Communicate timely updates to customers and advisors on pending requests, aiming to provide E2 E closures. The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response/resolution to it. The individual is expected to take ownership and responsibility for personal performance targets. Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one's performance in the future. The individual should be flexible in meeting the dynamic nature of work. To provide customer service to both internal and external customers. Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines. Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks. Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework. Be open to continuous learning and act as a facilitator during cross training and get cross skilled in other transaction types, once such opportunities are presented. Maintain and implement personal development plans in partnership with the immediate manager. The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly. Identify, recommend, and facilitate the implementation of process improvement initiatives / ideas to improve efficiency. Job Qualifications To be successful in this role, you will need: Bachelor's degree preferred (or equivalent), and prior experience in a related field. Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred. Previous experience working within an international and diverse cultural organization would be beneficial. Skills: Analytical and problem-solving mindset. Accuracy and Attention to details. Intermediate knowledge of Microsoft office packages– Word, Excel, and Power Point. Excellent negotiation and communication skills both written and verbal in English. Digital Literacy. KYC knowledge. You are the heart & soul of ZurichAt Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
#J-18808-Ljbffr

  • Manama, Manama, Bahrain RESO Full time

    Job Summary Zurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally. Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver...


  • Manama, Manama, Bahrain RESO Full time

    Job SummaryZurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver...


  • Manama, Manama, Bahrain beBee Careers Full time

    Customer Service and Administrative Support SpecialistThis role is ideal for individuals who possess strong customer service skills, a solid understanding of office automation software, and the ability to manage multiple administrative tasks efficiently. As a Customer Service and Administrative Support Specialist, you will be the first point of contact for...


  • Manama, Manama, Bahrain beBee Careers Full time

    Customer Service and Administration RoleWe are looking for a highly skilled professional to provide exceptional customer service, support administrative tasks, and maintain accurate records.The ideal candidate will have excellent communication skills, the ability to work accurately and efficiently in a fast-paced environment, and a strong understanding of...


  • Manama, Manama, Bahrain beBee Careers Full time

    Sales and Administrative SupportOffer administrative support, including welcoming guests, responding to calls, and coordinating events.Process sales invoices, verify data accuracy, interact with customers, and keep detailed transaction records.Foster outstanding customer relationships, operate point of sale systems, and apply merchandising strategies to...


  • Manama, Manama, Bahrain beBee Careers Full time

    Job Title: Front Office SupervisorWe are seeking a detail-oriented and proactive individual to fill the role of Front Office Supervisor. In this position, you will be responsible for ensuring the efficient operation of our front office, including supporting administrative and operational tasks, managing customer service, and organizing documents.This role is...


  • Manama, Manama, Bahrain beBee Careers Full time

    Front Office Supervisor Job SummaryThis role is designed for motivated individuals who are willing to learn and develop new skills. As a Front Office Supervisor, you will play a crucial role in maintaining the high standards of our front office operations.You will be responsible for supporting administrative and operational tasks, providing exceptional...


  • Manama, Manama, Bahrain beBee Careers Full time

    We are seeking an experienced Sales Associate to join our team. As a Sales Associate, you will play a critical role in providing exceptional customer service and driving sales growth.">Meet and greet customers, offering assistance and ensuring their needs are met in compliance with quality and customer service standards.Provide up-selling and cross-selling...


  • Manama, Manama, Bahrain beBee Careers Full time

    Job Title: Customer Relationship ManagerWe are seeking a highly organized and results-driven individual to join our team as a Customer Relationship Manager. The successful candidate will be responsible for managing customer relationships, identifying new business opportunities, and driving sales growth.The ideal candidate will possess excellent communication...


  • Manama, Manama, Bahrain beBee Careers Full time

    Career Opportunity: Customer ServiceWe are seeking an experienced and motivated individual to join our team as a customer service representative. This role offers a unique opportunity to develop strong communication and problem-solving skills while working in a fast-paced environment.Main ResponsibilitiesCustomer Engagement: Interact with customers via...