Zain1017 - zain youth - retail sales

2 weeks ago

Manama, Manama, Bahrain RESO Full time

About The Role

Job Purpose:

To assist customers with selling, collections, and customer care in compliance with Zain BH sales guidelines, business processes, and procedures.

Main Duties & Responsibilities
  • Build customer trust in the services and products offered by Zain.
  • Provide personalized customer service of the highest level.
  • Work effectively as part of a team to achieve performance metrics.
  • Identify areas for improvement in handling complaints and service requests across all touchpoints.
  • Provide practical feedback on customer experiences to product owners for enhancement and development.
  • Sell products and services (post-paid and pre-paid lines, handsets, accessories, vouchers, etc.) and all after-sales services for existing and new customers.
  • Develop product knowledge by staying updated with service and product offerings.
  • Report challenges related to shop appearance and maintenance.
  • Coordinate with the team leader to manage shop opening and closing.
  • Handle stock delivery, dispatch, and regular stock counts in coordination with the team leader.
  • Respond to customer inquiries by consulting systems, help desk, and other records.
  • Assist subscribers with maintaining/updating accounts, billing inquiries, and collecting payments.
  • Manage inventory at the point of sale, ensuring secure storage and assisting with reconciliations.
  • Collect payments securely and orderly from customers.
  • Handle customer issues and complaints, log them in the system, and escalate when necessary.
  • Manage cash and other payments, ensuring daily reconciliation against system records.
  • Verify and collect required documentation, such as IDs, forms, and receipts, and hand them over to the team leader at the end of the shift.
  • Continuously improve personal performance to meet and exceed targets and objectives.
  • Ensure compliance with all applicable policies and regulatory requirements related to information security.
  • Perform any other related tasks as assigned or needed.
Core Competencies
  • Effective communication, active listening, sharing relevant information, and establishing effective relationships.
  • Accurately identifying customer requirements, exceeding expectations, and proactively ensuring customer satisfaction.
  • Developing cooperation and teamwork to benefit all parties.
  • Recognizing own and others' feelings for motivation and managing emotions effectively in relationships.
Functional Competencies
  • Customer Focus
  • Selling Skills
  • Product and Service Knowledge
  • Relationship Management
  • Negotiation Skills
Qualifications And Experience
  • University students (2nd year and above) or recent graduates.
  • Experience in related fields is a plus.
  • Fluent in Arabic and English.
  • Able to work full-time on a shift basis.
About Application Process

If you meet the criteria and are enthusiastic about the role, we welcome your application. Please prepare the following document(s):

Resume/CV

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