Microsoft Platform Lead
3 days ago
Microsoft Platform Lead
**J** **ob Purpose**:
The Microsoft Platform Lead plays an important role in the bank, focusing on leading and promoting the productivity, development, and collaboration through the Microsoft platform, particularly Active Directory, Exchange, Domain Controllers, Microsoft Defender, Microsoft Information Protection, Microsoft Cloud App, Microsoft Endpoint Manager, SharePoint, and other related technologies. The role involves engaging with multiple internal teams and stakeholders, offering expert insights, and steering the comprehensive adoption, governance, and continuous improvement of Microsoft platform to support our strategic objectives effectively.
Principal Responsibilities, Accountabilities and Deliverables of Role:
The Microsoft Platform Lead is responsible to design, implement and support various types of Microsoft system and services which enable collaboration, security, mobility, and analytics for the organization. Responsibilities also include system upgrades to the latest release and deployment of latest office automation technologies. Some additional core responsibilities include:
- Lead the design, implementation, and management of the platform, ensuring alignment with IT goals and industry best practices for the financial service sector.
- Collaborate with senior stakeholders to gather requirements and define the strategic roadmap for the Microsoft platform enhancements.
- Coordinate with other technology teams to define and develop Microsoft strategy and deliver results in line with the approved strategy.
- Oversee Microsoft related activities/tasks to implement including ongoing updates to Office 365 product suite.
- Work closely with Group Head of IT Infrastructure and the Productivity Infrastructure & Services Manager to plan, architect, and report on Microsoft cloud migration activities.
- Ensure that service interruptions caused by Microsoft are investigated and communicated to Management promptly.
- Ensure that Microsoft platform support resources have appropriate training and access to relevant documentation to resolve user issues.
- Ensure continued stability and support for the Microsoft product stack across the bank.
- Administer corporate cloud mobile device management solution.
- Assist in developing internal knowledge base and training materials related to Microsoft products.
- Report high severity problems and any unplanned system outages to Group Head of IT Infrastructure and ensure that the incident management process is followed.
- Perform root cause analysis on Infrastructure issues and prepare detailed incident reports for high severity problems or as directed by the line manager.
Other accountabilities include:
- Manage, support and mentor Infrastructure administrators and Helpdesk team on platform/products.
- Manage assigned Infrastructure projects in the role of Project Manager from project inception to closure and ensure project delivery within allocated budget and stipulated timeframes.
- Act as project lead for additional phases of deployments Group wide covering all aspects of project management including but not limited to scheduling, resource management, budget planning and execution.
- Provide support and management for other technologies utilized within the Bank to complement and enhance productivity and Microsoft technologies, ensuring seamless integration and optimal performance across the IT ecosystem.
- Infrastructure project management which includes ensuring projects are completed within budgeted guidelines and maintain best practices adhering to industry standards.
- Provide on-call support as needed, being available 24X7 to promptly address and resolve IT and, as needed, cyber incidents, ensuring mínimal disruption to business operations and maintaining the integrity and security of the Microsoft platforms.
- Maintain order of scheduled maintenance tasks.
- Develop and maintain technical standards documentation including operational procedures.
- Perform or assist in troubleshooting and diagnosing production problems; corrects identified problems.
- Perform system security related tasks as outlined in ABC policies, procedures, and guidelines.
- Test, Deploy and manage new technologies approved and adopted by the bank.
- Perform other miscellaneous technical duties as assigned.
- Provide technical assistance and support to IT teams in global branches as needed.
- Provide system availability, capacity utilization and other maintenance reports to line manager periodically.
- Participate in bank's Business Continuity & Disaster Recovery tests.
- Manage vendors and ensure approved SLAs are followed and reviewed periodically.
**Job Requirements**:
Knowledge:
- Knowledge of PowerShell for management of Microsoft services
- Strong knowledge of cloud computing principles and experience with Azure Active Directory, Azure Information Protection, and other Azure services.
- Knowledge of Power BI to present data an advantage.
- Strong
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