Information Technology Specialist
3 months ago
**We are Hiring **
**Job title: IT Specialist**
**Job Location: Bahrain**
**Job Role**:
**Responsibilities**:
- **1. Provide technical services and support for the following areas**:_
- Microsoft and non-Microsoft onsite support.
- Microsoft related technologies: Windows 11, Microsoft 365 Apps (Desktop-Web-Mobile) Office 365, Visio, MS Teams.
- Advanced working knowledge in supporting MAC OS.
- Advanced working knowledge of i0S & Android smart devices.
- Advanced working knowledge of desktop software such as all Microsoft Office Suites, Adobe, etc.
- Advanced knowledge of Bio Time - Suprema Access Control and Time & Attendance System
- Basic working knowledge of Active Directory 2022/Azure AD, DHCP, DNS.
- Basic working knowledge of Windows server 2019/2022.
- Basic working knowledge of Virtualization technologies: Microsoft Azure, AWS
- Basic working knowledge of AWS EC2 Instances, Security Groups, S3 Storage, Storage Gateway.
- Basic working knowledge of Network WAN, LAN, Wi-Fi connectivity, Cisco routers & Switches, Cisco SDA,. Cortex Antivirus, Qualys Cloud Platform.
- Basic working knowledge of IP Cloud Telephony integrated with Teams.
- Basic network troubleshooting.
- **3. Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved.**_
- **4. Active participation in all on going and upcoming IT projects. Providing technical support, documents & reports and feed backs for the IT projects. **_
- **5. Providing the full support in HQ and branches. **_
- **6. Taking ownership of user’s issues reported and seeing problems through 1o resolution. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues. **_
- **7. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. **_
- **8. Document technical knowledge in the form of notes and manuals. **_
- **9. Follow up with clients 1o ensure their IT systems are fully functional after troubleshooting, Report any security issues to the concerned staff. **_
- **10. Manage IT Asset. Resolve basic issues related to IT infrastructure & Network. **_
- **Skills and Experience**:_
- Bachelor's degree in Computer Science, Information Technology, or any related field from an accredited institution.
- 7+ years, experience in experience in support desk.
- Effective communication skills are required.
- Holder of Microsoft Certification (MCSA, MCITP / MCTS), CONA (Cisco Certified Network Associate), Amazon Web Services (AWS) Certified.
**Job Types**: Full-time, Permanent
Pay: BD800.000 - BD900.000 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Support desk: 7 years (required)
License/Certification:
- Microsoft Certification (MCSA, MCITP / MCTS) (preferred)
- CONA (Cisco Certified Network Associate) (preferred)
- Amazon Web Services (AWS) (preferred)
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