IT Support Specialist

2 days ago


Manama, Bahrain Script for Information Technology CO WLL Full time

We are hiring and IT support Specialist.
- 5+ years, experience in the field
- Bachelor’s degree in computer science, Information Technology, or any related field from an accredited institution
- Windows Servers
- Active directory
- Azure Active directory
- Experience in Windows 10, 11.
- Experience in office 365 suites.
- Good critical thinking and problem-solving skills.
- Experience with rapid problem solving.
- CompTIA A+, Network+, or any Microsoft Certified

**Key Responsibilities**:

- Provide onsite support for Microsoft and non-Microsoft technologies, ensuring efficient operations and issue resolution.
- Serve as the first point of contact for end-user support, assisting with technical issues and inquiries.
- Perform system upgrades and updates to maintain the latest technological advancements.
- Support and manage Office 365 Suites, Azure Active Directory (Azure AD), and Intune, including troubleshooting and configuration.
- Troubleshoot and resolve telephone and VOIP-related issues.
- Manage and troubleshoot multifunction printers, plotters, and scanners, ensuring proper functionality.
- Install, configure, and troubleshoot Windows client workstations.
- Take ownership of support issues, escalating to the appropriate support team or team member when necessary.
- Set up and configure IT equipment for employees, including cables, operating systems, mobile devices, and necessary software.
- Maintain documentation and tracking of all technical issues to ensure timely resolutions.
- Keep an organized and up-to-date inventory of all IT hardware and related equipment.

**Job General Requirements**:

- Hardware Support: Provide ongoing support for 200 users, including PCs, printers, network multifunction printers, and multifunction plotters. Perform routine maintenance and servicing for all related hardware.
- Network Support: Configure user PCs and network devices within the company's network environment, including setting up and managing Wi-Fi networks.
- Administrative Support: Actively participate in ongoing and upcoming IT projects, providing necessary technical support, documentation, reports, and feedback.
- Other Duties: Be prepared to perform any other IT-related tasks and responsibilities as required.

**Job Type**: Contract
Contract length: 21 months


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