Director of Operations Mena

6 months ago

Manama, Bahrain International Dairy Queen, Inc. Full time

Company Description

Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

**Job Description**:
Provide overall leadership and support to assigned franchisees to achieve short and long-term Company and Operations’ objectives. Develop and execute regional operations strategies and utilize knowledge of restaurant operations and staff resources to provide counsel, advice and assistance to franchisee owners/operators to improve sales, profits, operating standards and operating systems. Work closely with R&D, Marketing, Development and Supply Chain to ensure alignment of all International operations, marketing and product innovation programs and initiatives. Protect Dairy Queen trademarks.

**Principal Accountabilities**:
**OPERATIONS**
- Achieve annual sales targets, revenue goals, new development goals and strategic operations initiatives as determined based on annual plan objectives. Leads conference calls, conducts periodic performance analysis and reporting, coaches franchisees to improve, demonstrates accountability, provide regular updates for MENA region to the VP’s including all supportive department updates.
- Actively work with franchisees and provide necessary counsel and assistance to ensure the franchisee business plans include specific objectives and strategies in support of IDQ’s and the Countries’ Integrated Business Plans. Effectively utilize systems and schedules to monitor progress and goal achievement status. Monitor franchisee operations to position franchisees for consistent achievement of optimal capability level including development of specific goals by store. Maintain minimum capability levels of performance in primary market area assigned.
- Represent Operations’ interest and input in interactions with the functional leaders for Marketing, Supply Chain, Operations, R&D, Development and Training. Builds strong and open relationships with the leaders of all levels throughout IDQ, influencing thinking of other leaders on the achievability of their goals as they relate to and impact regional and international Operations, ensuring that operational impacts and complexities are taken into account.
- Oversee and monitor consistent execution and delivery of strategies to ensure food safety, approved products, procedures compliance, menu compliance, trademark protection and IDQ standards.

**MARKETING**
- Provide Operations support to marketing by participating in: Franchisee Business Meeting Planning, Franchise Business Reviews, Calendar planning and review, annual planning and goal setting, product inventory tracking and in-market consulting. Oversee the coordination of Franchisee Business Meetings, scheduled calls with franchisees, verification of POP and LSM, coordinate product tastings and in-store sensory testing and provide support to franchisees. Support marketing calendar planning, sales goals, tracking results, inventories, sales mix, promotional performance and local relationships.
- Influence the Franchisees’ leadership teams to work together to build the overall DQ Brand in MENA. Work closely with the appropriate team members of the Franchisees to derive the brand strategy and appropriately implement.

**SUPPLY CHAIN AND R&D**
- Provide appropriate operations support to supply chain and R&D. Responsible for the verification of approved products in restaurants, confirm that franchisees consistently provide forecasts to suppliers. Support R&D and Supply Chain on scheduled calls, report critical items regarding supply chain to appropriate stakeholders, verify recipes/preps and support all efforts that require in-market oversight.
- Oversee and monitor consistent execution and delivery of company strategies, compliance with systems standards and trademark protection. Ensure compliance with IDQ policies and standards.

**DEVELOPMENT**
- Support development efforts in the market by reinforcing development processes, design reviews, proforma completion, pipeline updates and consulting on site administration needs.
- Support Development on scheduled calls, sharing criti

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