Director of Operations Mena

5 months ago

Manama, Bahrain International Dairy Queen, Inc. Full time

Company Description

Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

**Job Description**:
Provide overall leadership and support to assigned franchisees to achieve short and long-term Company and Operations’ objectives. Develop and execute regional operations strategies and utilize knowledge of restaurant operations and staff resources to provide counsel, advice and assistance to franchisee owners/operators to improve sales, profits, operating standards and operating systems. Work closely with R&D, Marketing, Development and Supply Chain to ensure alignment of all International operations, marketing and product innovation programs and initiatives. Protect Dairy Queen trademarks.

**Principal Accountabilities**:
**OPERATIONS**
- Achieve annual sales targets, revenue goals, new development goals and strategic operations initiatives as determined based on annual plan objectives. Leads conference calls, conducts periodic performance analysis and reporting, coaches franchisees to improve, demonstrates accountability, provide regular updates for MENA region to the VP’s including all supportive department updates.
- Actively work with franchisees and provide necessary counsel and assistance to ensure the franchisee business plans include specific objectives and strategies in support of IDQ’s and the Countries’ Integrated Business Plans. Effectively utilize systems and schedules to monitor progress and goal achievement status. Monitor franchisee operations to position franchisees for consistent achievement of optimal capability level including development of specific goals by store. Maintain minimum capability levels of performance in primary market area assigned.
- Represent Operations’ interest and input in interactions with the functional leaders for Marketing, Supply Chain, Operations, R&D, Development and Training. Builds strong and open relationships with the leaders of all levels throughout IDQ, influencing thinking of other leaders on the achievability of their goals as they relate to and impact regional and international Operations, ensuring that operational impacts and complexities are taken into account.
- Oversee and monitor consistent execution and delivery of strategies to ensure food safety, approved products, procedures compliance, menu compliance, trademark protection and IDQ standards.

**MARKETING**
- Provide Operations support to marketing by participating in: Franchisee Business Meeting Planning, Franchise Business Reviews, Calendar planning and review, annual planning and goal setting, product inventory tracking and in-market consulting. Oversee the coordination of Franchisee Business Meetings, scheduled calls with franchisees, verification of POP and LSM, coordinate product tastings and in-store sensory testing and provide support to franchisees. Support marketing calendar planning, sales goals, tracking results, inventories, sales mix, promotional performance and local relationships.
- Influence the Franchisees’ leadership teams to work together to build the overall DQ Brand in MENA. Work closely with the appropriate team members of the Franchisees to derive the brand strategy and appropriately implement.

**SUPPLY CHAIN AND R&D**
- Provide appropriate operations support to supply chain and R&D. Responsible for the verification of approved products in restaurants, confirm that franchisees consistently provide forecasts to suppliers. Support R&D and Supply Chain on scheduled calls, report critical items regarding supply chain to appropriate stakeholders, verify recipes/preps and support all efforts that require in-market oversight.
- Oversee and monitor consistent execution and delivery of company strategies, compliance with systems standards and trademark protection. Ensure compliance with IDQ policies and standards.

**DEVELOPMENT**
- Support development efforts in the market by reinforcing development processes, design reviews, proforma completion, pipeline updates and consulting on site administration needs.
- Support Development on scheduled calls, sharing criti

  • Senior Account Manager/ Account Director- Bahrain

    5 months ago

    Manama, Bahrain Ogilvy MENA Full time

    **Our Vision**: Our vision is to inspire brands and people to impact the world. To create big ideas that make a significant contribution to the planet, society, and the bottom line. We believe in today's world this is the best way for our clients to achieve sustainable growth. We achieve this by breaking down the barriers that restrict talent and ideas, we...

  • School Project Specialist

    4 months ago

    Manama, Bahrain The British School of Bahrain Full time

    **School Project Specialist - MENA** **Line Manager/Reporting into**: Regional CEO and Global Head of Projects **Full Time/Part Time**:Full-Time **Fixed Term Contract Length**: Permanent **Location** MENA Inspired is the leading premium international K-12 education group, with 111 schools educating over 85,000 students across 6 continents, and growingWe...

  • Pr Account Manager- Bahrain

    5 months ago

    Manama, Bahrain Ogilvy MENA Full time

    **Our Vision**: Our vision is to inspire brands and people to impact the world. To create big ideas that make a significant contribution to the planet, society, and the bottom line. We believe in today's world this is the best way for our clients to achieve sustainable growth. We achieve this by breaking down the barriers that restrict talent and ideas, we...

  • English Copy/ Content Writer

    5 months ago

    Manama, Bahrain Ogilvy MENA Full time

    **Our Vision**: Our vision is to inspire brands and people to impact the world. To create big ideas that make a significant contribution to the planet, society, and the bottom line. We believe in today's world this is the best way for our clients to achieve sustainable growth. We achieve this by breaking down the barriers that restrict talent and ideas, we...

  • Call Center Manager

    5 months ago

    Manama, Bahrain Connect6 MENA Full time

    The Role Connect6 Group is a Canadian based company based in Toronto with an office presence in GCC countries. We are looking to expand our Call Center operations in GCC to work with Canadian based programs through outbound calling. We are looking for an experienced Call Center Sales Manager to join our GCC team. As a Sales Manager, you will be responsible...

  • Managing Director

    3 weeks ago

    Manama, Bahrain talabat Full time

    **Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

  • Director of Flight Operations

    5 months ago

    Manama, Bahrain MAE Aircraft Management Full time

    **DIRECTOR OF FLIGHT OPERATIONS - FLIGHT OPERATIONS DEPARTMENT** **JOB DESCRIPTION** **Job title / Role: DIRECTOR OF FLIGHT OPERATIONS (DFO)** **Work location: MAE Aircraft Management W.L.L. (MAE), Bahrain** **Department: FLIGHT OPERATIONS** **Superior: ACCOUNTABLE MANAGER** **Full-time Part-time** **Reference Document**: **A. Essential Duties and...

  • Director of Operations

    4 months ago

    Manama, Bahrain Hilton Full time

    Director of Operations Oversees and directs all aspects of the hotel operational departments which include: Front Desk Service, Food & Beverage/Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. Ensures these departments are well run by focusing on the following aspects: Maximization of revenues and...

  • Director - Business Development & Operations

    5 months ago

    Manama, Bahrain MBA Fakhro Full time

    Are you a highly motivated and experienced professional looking for a new challenge? We are seeking a **Director of Business Development and Operations** to join our dynamic team. As the Leader, you will be responsible for driving the growth and success of our organization by implementing effective business strategies and overseeing day-to-day...

  • Operations Intern

    6 months ago

    Manama, Bahrain Brinc Ltd Full time

    Manama - Finance Team / - Intern / - On-site **Job Overview** The Coworking Operations Intern is responsible for general and day-to-day business administrative operations of the company and management of the coworking business function of Brinc Mena. **Duties and Responsibilities**: - Manage space access & booking. - Drafting and tracking contracts. -...

  • Director of The Architecture

    6 months ago

    Manama, Bahrain Mohamed Salahuddin Engineers & Architects (MSCEB) Full time

    **Job Summary** The Director of the Architectural Studio is expected to provide the entire spectrum of the services in the field of Architecture from concept planning through to the design development implementation and is responsible to lead the Architectural Studios led by Associate Directors / Team Leaders and all staff working in the department. The...

  • Commercial Director

    4 months ago

    Manama, Bahrain Hilton Full time

    Commercial Director The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Director, O&M EMEA is responsible for developing a commercial strategy...

  • Director of Engineering

    4 months ago

    Manama, Bahrain Manhattan Group Full time

    **Exciting Opportunity for Arabic-Speaking Director of Engineering in Jordan!** **Are you an experienced engineering leader with a background in managing large-scale operations within the hospitality industry? Look no further - we have the perfect role for you!** **Position**:Director of Engineering **Location**:Jordan **Key Requirements**: - **Proven...

  • Associate Director of Sales

    1 month ago

    Manama, Bahrain Jumeirah Full time

    Associate Director of Sales - Jumeirah Gulf of Bahrain - (2400002X) **About Jumeirah & the Hotel**: **Jumeirah Group**, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,...

  • Operations Manager

    4 months ago

    Manama, Bahrain Alzayani Investments Full time

    **Purpose of the job**: You lead and manage the Company and implement the Company’s concept to reach the goal at national level and support the Company’s position as a leader. **Duties and Responsibilities**: - Within the frames of the Company’s business plan and strategies and national business plan set direction for the Company in the country and...

  • Asst. Operations Manager

    2 months ago

    Manama, Bahrain talabat Full time

    **Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

  • Director of Engineering

    2 months ago

    Manama, Bahrain Hilton Full time

    Director of Engineering A Director of Engineer will manage the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels. **What will I be doing?** A Director of Engineer, you are responsible for the effective management of all engineering and maintenance...

  • Director of Engineering

    4 months ago

    Manama, Bahrain Manhattan Group Full time

    We are in the hunt for a dynamic **Director of Engineering** to join a vibrant team in West Africa, overseeing a luxurious 500-room, 5-star property with multiple outlets and catering facilities. **About the Role**: **Key Responsibilities**: - Implement and manage a comprehensive preventive maintenance program. - Lead and mentor a talented engineering...

  • Director of Finance

    5 months ago

    Manama, Bahrain Hilton Full time

    Director of Finance The role aims to be recognized as trusted advisors to the business. This role attracts and retains best-in-class finance professionals, develops their finance team and enables them to Thrive. The role communicates with impact to all stakeholders, ensures a robust control and compliance environment and enables the EMEA finance management...

  • Assistant Director of Finance

    2 months ago

    Manama, Bahrain Hilton Full time

    Assistant Director of Finance The role aims to be recognized as trusted advisors in the hotel / hotels. This role supports the finance lead to attract and retains best-in-class finance professionals. This role assists in developing their finance team and enables them to Thrive. The role communicates with impact, ensures a robust control and compliance...