Call Center Manager

2 days ago


Manama, Bahrain Connect6 MENA Full time

The Role
Connect6 Group is a Canadian based company based in Toronto with an office presence in GCC countries. We are looking to expand our Call Center operations in GCC to work with Canadian based programs through outbound calling. We are looking for an experienced Call Center Sales Manager to join our GCC team. As a Sales Manager, you will be responsible for training, coaching and managing Call Center Sales Representatives. The goal for the sales representatives is to generate sales for Telecommunication products to consumers in Canada through outbound calling and CRM management. RESPONSIBILITIES: - Report daily Sales targets to Director of Operations - Training and ongoing coaching of call center sales representatives - Auditing reps, completion of coaching reports - Producing sales as part of demonstration as necessary during coaching - Driving sales results and monitoring hourly performance of representatives - Complete sales compliance checklists as required - Scheduling shifts and report to the director, getting confirmations of shifts and managing shifts according to targets - Ensuring 24/7 coverage - Strategize based on KPI including outlining areas of opportunity and plan accordingly to improve the results

**Requirements**:
**REQUIREMENTS**:
About the company
At Connect6 Group, we recognize that every client is distinct. That's why we develop customized strategies that cater to the specific requirements of each business. Don't hesitate to contact us, and we'll assist you in positioning your brand precisely where it should be - ahead of the competition.



  • Manama, Bahrain The 1 Percent Full time

    We are looking for a professional call center representative to provide outstanding service to the customers by answering questions, handling complaints, and troubleshooting problems with different products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive...


  • Manama, Bahrain The 1 Percent Full time

    We are looking for a professional call center representative to provide outstanding service to the customers by answering questions, handling complaints, and troubleshooting problems with different products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive...

  • Call Center Agent

    2 weeks ago


    Manama, Bahrain Eatco Management WLL Full time

    **Responsibilities**: - Answering incoming calls and responding to customer inquiries. - Providing accurate and timely information to customers. - Resolving customer complaints and issues. - Escalating complex issues to management when necessary. - Maintaining accurate records of customer interactions and transactions. - Following up with customers as...

  • Call Center Agent

    8 months ago


    Manama, Bahrain Technolojbd Consulting Full time

    As a Call Center Agent, you will be at the forefront of our commitment to delivering outstanding customer service. You will handle incoming calls from English-speaking customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. If you thrive in a fast-paced environment and enjoy helping customers, we would like to hear...

  • Call Center Agent

    1 month ago


    Manama, Bahrain ERA PROJECTS Full time

    A leading company in Kingdom of Bahrain seeks to employ Call Center Agent **Requirements**: Minimum 1-3 years’ experience in real estate sales & leasing, property developer experience preferred. Fresher’s also welcomed Bachelor’s Degree or Diploma from a recognized University and/or similar professional qualification Knowledge and keen interest in...

  • Medical Center Manager

    7 months ago


    Manama, Bahrain Dr. Basem Ashoor Medical Center Full time

    **All applicants must be currently based in Bahrain and have experience in a healthcare setting.** **Summary of Job**: - Is responsible for managing the medical center affairs. - Is responsible for the administrative duties of the medical center. - Is tasked with greeting and accommodating all patients and visitors and ensuring that their visit to the...


  • Manama, Bahrain Dr. Basem Ashoor Medical Center Full time

    **All applicants must be currently based in Bahrain and have experience in a healthcare setting.** **Summary of Job**: - Is responsible for managing the medical center affairs. - Is responsible for the administrative duties of the medical center. - Is tasked with greeting and accommodating all patients and visitors and ensuring that their visit to the...

  • Customer Service

    3 weeks ago


    Manama, Bahrain PROCORP Management Full time

    **Our client a cleaning service company is looking for CUSTOMER SERVICE/CALL CENTER AGENT.** **RESPONSIBILITIES**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive...

  • Call Center Agent

    24 hours ago


    Manama, Bahrain Sevens Holding Company S.P.C. Full time

    Sevens holding is looking for female Arabic speaking call center agent. **Requirements**: - previous experience as a call center agent is a must - previous experience is F&B will be an advantage - only presentable ladies - only Arabic speakers We provide: salary + staff meal + accomodation (shared room) + transportation to work and back. **Job Types**:...

  • Call Center Specialist

    9 months ago


    Manama, Bahrain Cake Boutique Bahrain Full time

    Job Responsibilities: - MUST Have a previous experience in restaurant call center or same. - Able speak english and arabic with good communication skills. - Speed of answer effectively and efficiently. - Successful resolution of customer inquiries or complaints during the initial contact with the proper training. - Properly identify the complaints or...

  • Customer Service

    3 months ago


    Manama, Bahrain German Medical Centre Full time

    Key Responsibilities: - Manage high volumes of inbound and outbound calls from patients and potential clients. - Schedule, modify, and confirm patient appointments based on doctor availability. - Provide patients with detailed information on medical services, including consultations, procedures, and follow-up care. - Address patient concerns, questions, and...


  • Manama, Bahrain Era Projects Full time

    A leading company in Kingdom of Bahrain seeks to employ Call Center Executives **Requirements**: **Minimum 1-3 years’ experience in real estate sales & leasing, property developer experience** preferred. Fresher’s also welcomed **Bachelor’s Degree or Diploma from a recognized University and/or similar professional qualification** **Knowledge and...

  • Contact Center Manager

    3 months ago


    Manama, Bahrain Tafaseel Full time

    A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: - ** Team Management**: Recruit, train, and develop a team...


  • Manama, Bahrain Talent Pal Full time

    A leading company in Kingdom of Bahrain seeks to employ Call Center Executives **Requirements**: **Minimum 1-3 years’ experience in real estate sales & leasing, property developer experience** preferred. Fresher’s also welcomed **Bachelor’s Degree or Diploma from a recognized University and/or similar professional qualification** **Knowledge and...

  • Call Center Agent

    8 months ago


    Manama, Bahrain Cake Boutique Bahrain Full time

    Job Responsibilities: - Able speak english and arabic with good communication skills. - Speed of answer effectively and efficiently. - Successful resolution of customer inquiries or complaints during the initial contact with the proper training. - Properly identify the complaints or inquiries at once and turn to success rate in shorter call time. -...

  • Contact Center Manager

    2 months ago


    Manama, Bahrain Talent Pal Full time

    A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: - **Team Management**: Recruit, train, and develop a team...

  • Call Center Agent

    24 hours ago


    Manama, Bahrain Connect6 MENA Full time

    The Role **Requirements**: **REQUIREMENTS**: - Prior sales experience. - Ability to handle outbound calls in a professional manner. - Ability to handle rejection and objections. - Experience selling home security products. - Outstanding negotiation skills with the ability to resolve issues and address complaints. - Ability and willingness to learn about...

  • Operations Manager

    2 months ago


    Manama, Bahrain Tafaseel Full time

    **Job Summary**: Operations Manager in BPO is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: **Team Management**: Recruit, train, and develop a team of customer service...

  • Zain Youth

    3 months ago


    Manama, Bahrain Zain Full time

    About the Role **Job Purpose**: - To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective. **Main Responsibilities & Duties**: - Answer inbound calls to assist customers who have specific inquiries. - Build customer's...


  • Manama, Bahrain Nexcel Computer Solutions WLL Full time

    Job description Main Tasks: - Operate and maintain the On-Premises and co-located data center and related facilities. - Keep track of all Company Data Center facilities, assets, equipment, installations, access control systems, fire suppression systems, etc. - Implement, and execute the necessary Data Center facility development, maintenance, support, and...