
Manager Sme Alternative Channels
5 days ago
Sector:
Business
Department:
SME Management
Country:
Bahrain
**Location**:
Bahrain - Manama
Contract Type:
Full Time
Job Objective: Manage stc Bahrain’s SME Alternative Sales team in achieving their set financial targets.
Job Specifications:
Responsible for all types of performance reports, progress reports and presentations for top management.
Develop and monitor agreed KPIs for daily market and salesmen visits.
Set forecasts, targets and assess commissions and ensure product availability for different channels.
Responsible for customer technical/operational support by responding to various requests and following up internally as required.
Develop and oversee implementation of Alternative Sales strategy for telco, ICT, Emerging services, Telesales and develop new sales channels.
Manage the achievement of SME targets for Alternative Sales.
Communicate SME Products and services via Consumer Retail Sales
Develop manpower sizing, manage teams scheduling and monitor profitability, stores performance and staff performance
Manage performance evaluation of agents, perform root-cause analysis and identify improvement initiatives
Identify capability/ training needs for managing the operations of Alternative Channels and develop training material
Share relevant customer feedbacks and complaints with the relevant departments
Manage and track inventory to reduce obsolete inventory and assist with reordering
Assess and provide feedback on Alternative Channels improvement initiatives
Oversee calls to improve up-selling, cross-selling, and retention
Plan and manage Telesales process improvement initiatives
Supervise Telesales calls to ensure products are promoted adequately
Monitor profitability and manage performance evaluation of agents
Perform root-cause analysis and identify improvement initiatives
Identify capability/ training needs for managing the operations of Telesales and develop training material
Audit quality of calls and manage agent interaction to ensure consistency and quality of customer service
Plan and implement various sales activities by collaborating cross functionally with various internal Departments.
Perform other duties as requested
Qualification & Experience:
Bachelor’s degree in Sales, Marketing, Business or equivalent from a recognized university
Min 10 yrs of functional experience. The incumbent should have spent more than 5 yrs at supervisory Level managing functional teams and SMES’s
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