Manager Sme Alternative Channels

5 days ago


Manama, Bahrain Stc Full time

Sector:
Business

Department:
SME Management

Country:
Bahrain

**Location**:
Bahrain - Manama

Contract Type:
Full Time

Job Objective: Manage stc Bahrain’s SME Alternative Sales team in achieving their set financial targets.

Job Specifications:
Responsible for all types of performance reports, progress reports and presentations for top management.

Develop and monitor agreed KPIs for daily market and salesmen visits.

Set forecasts, targets and assess commissions and ensure product availability for different channels.

Responsible for customer technical/operational support by responding to various requests and following up internally as required.

Develop and oversee implementation of Alternative Sales strategy for telco, ICT, Emerging services, Telesales and develop new sales channels.

Manage the achievement of SME targets for Alternative Sales.

Communicate SME Products and services via Consumer Retail Sales

Develop manpower sizing, manage teams scheduling and monitor profitability, stores performance and staff performance

Manage performance evaluation of agents, perform root-cause analysis and identify improvement initiatives

Identify capability/ training needs for managing the operations of Alternative Channels and develop training material

Share relevant customer feedbacks and complaints with the relevant departments

Manage and track inventory to reduce obsolete inventory and assist with reordering

Assess and provide feedback on Alternative Channels improvement initiatives

Oversee calls to improve up-selling, cross-selling, and retention

Plan and manage Telesales process improvement initiatives

Supervise Telesales calls to ensure products are promoted adequately

Monitor profitability and manage performance evaluation of agents

Perform root-cause analysis and identify improvement initiatives

Identify capability/ training needs for managing the operations of Telesales and develop training material

Audit quality of calls and manage agent interaction to ensure consistency and quality of customer service

Plan and implement various sales activities by collaborating cross functionally with various internal Departments.

Perform other duties as requested

Qualification & Experience:
Bachelor’s degree in Sales, Marketing, Business or equivalent from a recognized university

Min 10 yrs of functional experience. The incumbent should have spent more than 5 yrs at supervisory Level managing functional teams and SMES’s



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