Account Manager

3 weeks ago


Manama, Bahrain Talent Pal Full time

Job Purpose
To generate, grow and maintain revenue from a portfolio of accounts in accordance with agreed targets and to maximize Zain's profitability.

Main Responsibilities and Duties
- Generate new revenues for Zain and gain penetration into new client's business.
- Grow existing revenues for Zain and gain penetration into existing client's business.
- Achieve individual and team monthly sales targets.
- Develop and maintain relationship with key client contacts that fosters an environment to drive client performance and minimize attrition risk.
- Plan and design profitable solutions to potential/existing clients by understanding their requirements in terms of business needs, priorities, etc.
- Provide proper feasibility study/analysis, documentation, etc. of all proposals.
- Participate in achieving department's scorecard goals including client satisfaction, revenue and performance metrics.
- Prepare required department reports and documentation including Monthly Account Management Reports, Relationship Plans, Client Day Account Review Plans, Executive Briefing Documents, Visit Summaries, etc.
- Manage client-facing account services projects while maintaining a high level of client satisfaction including independently developing, managing and owning overall project plan and timelines for key deliverables.
- Research and understand the client's business needs and challenges.
- Maintain high-level of customer loyalty and builds trust and integrity.
- Manage funnels, forecast, and seize sales opportunities.
- Identify upsell, cross-sell, renewal opportunities and customer representative regularly.
- Maintain accurate managed customer records, keeping track of any contract updates and renewals
- Collaborate with Presales/ Technical Team to identify and grow opportunities.
- Maintain assigned internal & external KPI's.
- Perform all other related duties as assigned.

Skills and Knowledge
- Understanding of product line's technical offering and synergies between other product lines
- Demonstrate ability in problem solving, crafting a win-win solution (collect data, establish facts, and draw valid conclusions in a timely basis) and negotiation with special emphasis on closing the sale
- Proven success in developing new business and generating sales leads by managing a territory and selling activities
- Deep knowledge of markets where customers operate
- Strong professional relationships with customers at all levels
- Effective in pipeline and opportunity management process
- Strong leadership and coaching skills
- Excellent communicator
- Expert in bidding, with a proven bidding track record
- Proven record of successful negotiations

Qualifications and Experience
- Bachelor's degree in Sales, Marketing or any relative field of study.
- Minimum 3-5 years of experience in enterprise sales and key accounts management.
- Telecom experience is a plus.

This job has been sourced from an external job board.


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