Service Centre Manager
3 weeks ago
Services_EMEA-E545
Service Centre Manager - Full Time - Al Seef, Bahrain
**Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.**
We are looking for a/an Service Centre Manager to join our Services_EMEA team in Bahrain.
**Your main tasks and responsibilities**:
- Responsible for developing customer relationships and development of business opportunities.
- Ensuring all activities carried out are done in a safe and professional manner.
- Ensuring the team meet all Safety related KPIs for observations and tours.
- Responsible for implementing HSEQ systems (including Sulzer safety initiatives) and supporting HSSEQ Manager.
- Creating, supporting, coaching, and developing a high performing workshop team.
- Technical decision making in the workshop and liaising with engineer for support when required.
- Planning / Efficient resource management to cover all workshop and site activities ensuring customer commitments are always met or exceeded.
- Collaborating with other service centers as necessary to ensure the best outcomes for the wider business.
- Working with Sales and Tendering to maximize order intake opportunities.
- Delivery of Monthly Sales / margin targets and productive hours.
- Ensuring all inspections and sufficiently detailed and are in line with the relevant company / industry standards.
- Ensure business reporting is updated in a timely manner with accurate information.
- Driving daily cell meetings to ensure maximum efficient of each area.
- Driving improvement projects to reduce within your area to improve safety / cost / quality.
- Manage relevant suppliers and subcontractors..
**To succeed in this role, you will need**:
- Excellent technical knowledge of all EMS machine repairs scopes.
- High level of EX competency.
- At least 10 years’ experience of HV & LV rotating electrical equipment (motors & generators).
- Experience of supervising and managing teams of engineers.
- General repair of electrical equipment.
- Fault finding including RCA.
**Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.**
We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.
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