Customer Service Representative
6 months ago
Management and resolve customer complaints/queries._
- Identify and escalate issues to supervisors._
- Provide service information to customers._
- Document all call information according to standard operating procedures._
- Follow up customer calls where necessary._
- Complete call logs and reports_
**Basic requirements for the role**:
- Proven experience working as a Contact Centre Agent in any Financial Industry_
- Good communication and interpersonal skills_
نوع الوظيفة: دوام كامل
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