Customer Service

2 months ago


Manama, Bahrain German Medical Centre Full time

Key Responsibilities:

- Manage high volumes of inbound and outbound calls from patients and potential clients.
- Schedule, modify, and confirm patient appointments based on doctor availability.
- Provide patients with detailed information on medical services, including consultations, procedures, and follow-up care.
- Address patient concerns, questions, and complaints with a friendly and empathetic approach.
- Assist patients with medical documentation, including referrals and insurance queries.
- Coordinate with medical staff to ensure seamless communication and patient support.
- Input and maintain accurate records in the patient management system.
- Follow up with patients after visits for feedback and to ensure their needs are met.
- Assist in general administrative tasks when necessary.

**Requirements**:

- Bahraini nationality.
- Fluency in English and Arabic (written and spoken).
- Prior experience in customer service, call centers, or a medical setting is a plus.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Ability to multitask and manage time effectively in a dynamic environment.
- Excellent interpersonal and communication skills with a focus on patient care.
- Willingness to learn about medical procedures and terminology to provide accurate assistance.

**Benefits**:

- Competitive salary and benefits package.
- Training and career development opportunities.
- Friendly and supportive work environment.
- Opportunity to work in a prestigious international medical center.

How to Apply:
**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

Application Deadline: 31/10/2024
Expected Start Date: 06/10/2024


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