Information Technology Specialist
3 months ago
**Key Responsibilities**:
- Provide technical services and support for Microsoft and non-Microsoft products, onsite and remotely.
- Support Microsoft-related technologies: Windows 11, Microsoft 365 Apps (Desktop-Web-Mobile), Office 365, Visio, MS Teams.
- Provide advanced support for MAC OS, IOS & Android smart devices.
- Troubleshoot desktop software issues, including all Microsoft Office Suites, Adobe, etc.
- Manage BioTime - Suprema Access Control and Time & Attendance System.
- Basic working knowledge of Active Directory 2022/Azure AD, DHCP, DNS, and Windows server 2019/2022.
- Familiarity with virtualization technologies: Microsoft Azure, AWS.
- Support AWS EC2 Instances, Security Groups, S3 Storage, and Storage Gateway.
- Basic network troubleshooting skills (WAN/LAN/Wi-Fi connectivity, Cisco routers & switches, Cisco SDA, Cortex Antivirus, Qualys Cloud Platform).
- Work with approximately 50 end-users to troubleshoot hardware, software, mobile device, and connectivity issues.
- Manage daily ticket queues and schedules to ensure prompt resolution.
- Document technical knowledge in the form of notes and manuals.
- Actively participate in ongoing IT projects and provide technical support.
**Qualifications**:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 7+ years of experience in IT support roles.
- Microsoft Certification (MCSA, MCITP / MCTS) and CCNA certification preferred.
- Strong problem-solving and critical-thinking skills.
- Excellent communication skills in English, both spoken and written.
**Job Type**: Contract
Contract length: 24 months
Application Question(s):
- Are you a Bahraini national?
**Language**:
- Arabic (preferred)
Application Deadline: 20/10/2024
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