Citiphone Sales Supervisor

10 hours ago

Manama, Bahrain Citi Full time

The Sales Supervisor is an intermediate position responsible for delivering on Sales targets by maximizing the inbound sales leveraging opportunities, and build sales revenue by cross/up selling to new & existing customers. Review the existing processes, product offering and implement best practices resulting in increased Sales opportunities through the contact center.
The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met.

**Responsibilities**:
Responsible for effectively planning and implementing Sales activities to achieve Sales targets for the site.

**Implement best practices on**:
Inbound Sales Leveraging
Sales Scripting
Content development on Sales Training
Lead capture & Fulfilment
Conversion Ratios
Liaise with Product & DM team on developing the offer palette for the site.
Manage monthly Business reviews with Product team
Streamline Sales MIS to drive productivity & efficiency.
Work towards enhancing the product palette on product offering.
Ensure training are conducted to maintain product and offer knowledge
Drive productivity to ensure achievement on target expectations per offer
Ensure high performers recognition
Implement daily follow up dashboard and communication with Inbound and Outbound teams to meet the targets on Revenue and Sales Volumes as per Business expectations
Ensure entire team meets performance and quality expectations of assigned tasks and is responsible for end results
Evaluate the performance of the team and make recommendations for promotions, PIP, CAP, Termination, hiring etc...
Review staff’s performance on a Monthly basis (based on scorecard) and document the same.
Conduct mid-year and yearly appraisal with staff based on monthly feedback.
Recommend new work procedures, as needed
Make evaluative judgments to solve problems based on analysis of factual information, precedent, and acquired technical experience
Ensure entire team meets performance and quality expectations of assigned tasks and is responsible for end results
Develop communications to exchanges ideas and potentially complex/sensitive information
Assist as a backup manager, as needed
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

**Competencies**:
To be able to analyze controllable and uncontrollable elements towards achieving Sales targets on a monthly basis.
Proven managerial experience of at least 3 years managing a Call-Centre Sales.
Effective peer group co-ordination, especially with the product and sales teams, to reduce operational gaps pertaining to Sales.
Strong people and communication skills (at all levels and across the business)

**Qualifications**:
3-5 years of relevant experience in a customer service role
Ability to deal with conflict/change resistance
Ability to identify and deliver business results
Proficient project management skills
Effective verbal and written communication and presentation skills
Effective influencing and relationship management skills

**Education**:
Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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- **Job Family Group**: Customer Service
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- **Job Family**: Service
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- **Time Type**:

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- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

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