Customer Coordinator
6 months ago
Customer Coordinator is responsible for providing excellent customer service to our clients. This includes answering phone calls, scheduling appointments, and resolving customer inquiries and complaints. The Customer Coordinator will also work closely with the cleaning team to ensure all customer requests are met in a timely and efficient manner.
- Answering customer phone calls.
- Responding to social media comments, direct messages, and inquiries.
- Understanding the product or service inside and out to provide sufficient support.
- Following up with customers to ensure their satisfaction.
- Providing long-term solutions to challenges whenever possible.
- Acting as positive representatives of your company's brand at all times.
- Answering incoming phone calls and providing excellent customer service.
- Scheduling appointments with customers.
- Collecting and updating customer information.
- Educating customers and increasing sales of company services.
- Resolving customer inquiries and complaints.
- Working closely with the field cleaning team to ensure all customer requests are met.
- Maintaining accurate records of customer interactions.
**Qualifications**:
- Following up with customers to ensure their satisfaction.
- Bachelor's degree in journalism or a related field.
- 1-2 years of experience in customer service.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and problem-solving skills.
نوع الوظيفة: دوام كامل
اللغة:
- English (مطلوب)
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