Customer Support Specialist

4 weeks ago


Manama, Bahrain Spatial Technology Solution Full time

**Job description**:

- Maintain the service technicians' daily schedules and dispatch the technicians as service calls are completed.
- Schedule return trips with customers when parts are in.
- Maintain the on-call schedule for service technicians.
- Maintain customer database with current information.
- Maintain the dispatch board/schedule.
- Clear and concise communications with employees and company customers, including keeping customers appraised as to company schedule and requested lead times.
- Prepare service invoices.
- Maintain customer history files in the database.
- Working with customers/technicians/IT to identify problems and advise on the solution.
- communicate and coordinate with internal departments (Sales, IT, Secretary, and Technicians).
- plan a schedule for the customer for installation, removal, transfer of tracking devices.

**Minimum qualifications needed**:

- Diploma or Bachelors degree.
- Fresh graduates or mínimal experience preferred.
- Fluent in both English and Arabic.
- Bahraini nationals only.
- Must be registered with the Ministry of Labor.

**Job Types**: Full-time, Contract
Contract length: 12 months



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