End User Applications Release Manager
6 days ago
The functions in scope are: 1) Release planning which is performed by release managers 2) Investigation and Remediation of anomalies 3) Level 2 SCCM/Intune and Desktop Support. These functions all report into the Vertical Release Management Head. Combined, the team provide the automation, execution, monitoring and troubleshooting of any type of Vertical release. The role of the Team manager is to provide technical leadership and to own the release plans and execute their implementation in a silent and timely manner.
- Manage a virtual and global team made up of approx. 35 staff including 3rd party engineers
- Balance risk, whilst driving the Release and Support team to meet expected saturation and penetration metrics
- Identify and leverage opportunities for continuous process and performance improvement through workflow changes, automation, and resource allocation
- Work closely with internal and third-party partners to ensure that upgrades and migrations are completed on time and that the necessary tools and infrastructure required to automate migration are available.
- Address client escalations and/or proactively address potential client concerns
- Work closely with senior management to align Global Software Management Services with tactical and strategic objectives
- Lead and develop team members through coaching, mentoring, and direct instruction
**Skillset Requirements**
- 10 years’ experience in an Enterprise environment
- 10 years’ experience with Level 2/3 support of a large (100K+) Microsoft Windows environment
- 5 years’ experience working with Microsoft SCCM
- Thorough understanding of ITIL best practices in relation to incident, change and deployment management.
- Working knowledge of scripting, SQL Server, web technologies
- Intune/Azure experience
- Ability to manage and coordinate tasks in multiple regions and across time zones
- Excellent written and verbal communications
**Qualifications**
- Bachelor’s Degree in IT / Computer management
- 10 years multi-disciplinary IT experience
- 10 years managerial experience
- ITIL Certification
- Experience managing multiple staff across various functional roles and locations
- Experience hiring, developing, and retaining highly skilled teams
- **Job Family Group**:
Technology
- **Job Family**:
Systems & Engineering
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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