Guest Relation Officer- Wyndham Garden Manama

6 months ago

Manama, Bahrain Wyndham Hotels & Resorts Full time

Wyndham Garden is now seeking a Guest Relation Officer
- Wyndham Garden Manama to join our team at Wyndham Garden Manama in Bahrain.

**Job Summary**:
The Guest Relation Officer is responsible for providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

**Education & Experience**:

- High School diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or a related field required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.

**Physical Requirements**:

- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.

**General Requirements**:

- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.

**Fundamental Requirements**:

- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Monitor all VIP and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Wyndham International hotel credit policies.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Responsible for issued house bank.
- Be able to perform all duties of Guest Services Agent.
- Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
- Monitor key control to maintain hotel security.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting, planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Assist in training and cross training of new hires and current employees on a regular basis.

  • Painter- Wyndham Garden Manama

    6 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Painter - Wyndham Garden Manama to join our team at Wyndham Garden Manama in Manama, Manama. **Job Summary**: **Education & Experience**: - High School diploma or equivalent and/or experience in a hotel or a related field required. - At least two years of progressive experience in a hotel or related field preferred. - Trade...

  • Plumber - Wyndham Garden Manama

    6 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Plumber - Wyndham Garden Manama to join our team at Wyndham Garden Manama in Bahrain **Job Summary**: The Plumber will be responsible for installing, repairing and maintaining pipes, fixtures and other plumbing used for water distribution and waste water disposal. **Education & Experience**: - High school diploma or...

  • Mason - Wyndham Garden Manama

    6 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Mason - Wyndham Garden Manama to join our team at Wyndham Garden Manama in Manama, Manama. **Job Summary**: The Mason is responsible for skilled mansory work, maintain and repair civil job around the hotel and public area. He is also responsible to carry out tiles grouting and blocking and other assigned civil works. Patch...

  • Restaurant Manager

    3 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Restaurant Manager to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: Responsible for all aspects of managing the outlet, supervises, train and inspect the performance of personnel, ensuring that all procedures are met to deliver service in accordance with standards. Control the expenses/labor cost without...

  • Bartender - Wyndham Garden Manama

    6 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Bartender to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: This position is responsible for serving food and drinks to guests; maintaining the highest level of customer service and food and beverage standards as determined by Food and Beverage Management. **Education & Experience**: **MINIMUM...

  • Heavy Driver

    6 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Heavy Driver to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: This position is responsible for providing complimentary shuttle transportation for hotel guests in accordance with Company standards for guest satisfaction and safety and security. **Education & Experience**: **MINIMUM EDUCATION**: - High...

  • Front Office Associate

    6 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Front Office Associate to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: The Front Office Associate is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. **Education &...

  • Food and Beverage Supervisor- Wyndham Garden Manama

    6 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Food and Beverage Supervisor - Wyndham Garden Manama to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: The Food and Beverage Supervisor is responsible for overseeing the service in the Food & Beverage Outlets.He/she is also responsible for assisting the manager with training, motivating, and coaching the...

  • Marketing Executive- Wyndham Garden Manama

    6 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Marketing Executive to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: The Marketing Executive is responsible for conceiving and developing efficient and intuitive marketing strategies. Organizing and oversee advertising/communication campaigns, exhibitions and promotional events. Conducting market...

  • Laundry Team Leader

    6 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Laundry Team Leader to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: The Laundry Team Leader is responsible for assisting the Executive Housekeeper by ensuring that all areas have an adequate supply of clean, pressed linen as needed. **Education & Experience**: - High School diploma or equivalent...

  • Restaurant Manager

    6 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Restaurant Manager - Wyndham Garden Manama to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: PLACEHOLDER - PLEASE ENTER ACTUAL, CURRENT JOB DESCRIPTION DETAILS BEFORE POSTING THIS REQUISITION. **Education & Experience**: **Physical Requirements**: **General Requirements**: **Fundamental Requirements**:

  • Housekeeping Desk Attendant

    4 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden Manama is now seeking for a Housekeeping Desk Attendant to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: The Housekeeping Desk Attendant is responsible for administering and coordinating housekeeping functions in assigned sections by the supervisor(s), manager(s) and director of the department. **Education &...

  • Assistant Manager Engineering- Wyndham Garden Manama

    7 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Assistant Manager Engineering to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: The Assistant Manager Engineering is responsible for the Shift operation & smooth operation of the Repair & Maintenance section and preventive maintenance.Overseeing the duties of the Shift Engineers, AC Technicians, General...

  • Duty Manager

    7 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Duty Manager to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: The Duty Manager is responsible in receiving guests in a professional and friendly manner, satisfying guest expectations from arrival till departure. Maintains effective communication with all related departments during each shift to ensure...

  • Stewarding Supervisor- Wyndham Garden Manama

    6 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Stewarding Supervisor to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: The Stewarding Supervisor is responsible for maintaining the smooth operation of the Stewarding Department to maximize labor efficiency; maintain budgeted labor costs; guarantee safe working conditions; and keep the highest standards...

  • Commis (Arabic Cuisine) - Wyndham Garden Manama

    6 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Commis (Arabic Cuisine) - Wyndham Garden Manama to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: The Cook is responsible for preparing all food items, based on standardized recipes, for the Restaurants, Room Service, Employee Cafeteria and Banquets, while maintaining the highest standards to produce an...

  • Reservations Agent

    7 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Reservations Agent to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: This position is responsible for responding to guest calls and enquiries about room reservations, to provide information and reserve rooms for guests. He will be well versed in promotion, events and pricing to meet guests...

  • Engineering Supervisor

    7 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Engineering Supervisor to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: The Engineering Supervisor is responsible for the Shift operation of the Repair & Maintenance section and preventive maintenance. Overseeing the duties of the AC Technician, General Electricians, Kitchen & Laundry Technicians,...

  • Waiter (Arabic Speaker) - Wyndham Garden Manama

    7 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Waiter to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: The Waiter is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner. He is also responsible in making menu recommendations, answering questions and sharing additional...

  • Kitchen & Laundry Technician - Wyndham Garden Manama

    6 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Kitchen & Laundry Technician to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: The Kitchen & Laundry Technician performs regular preventive and corrective maintenance works on laundry and kitchen equipment. He is also responsible for ensuring that the property is maintained in the best possible condition...