Reservations Agent

3 months ago

Manama, Bahrain Wyndham Hotels & Resorts Full time

Wyndham Garden is now seeking a Reservations Agent to join our team at Wyndham Garden Manama in Bahrain.

**Job Summary**:
This position is responsible for responding to guest calls and enquiries about room reservations, to provide information and reserve rooms for guests. He will be well versed in promotion, events and pricing to meet guests request.

**Education & Experience**:
**MINIMUM EDUCATION**:

- High school diploma or equivalent.

**MINIMUM EXPERIENCE**:

- Previous experience in the service industry is preferred.
- Minimum of 2 years in the same field

**Physical Requirements**:

- Must be able to sit or stand for extended periods, often for a minimum of 2 hours at a time.
- Must be able to maneuver through all areas of the front office.
- Must be able to lift up to 20 pounds and carry up to 10 pounds.
- Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.
- Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine, and photocopier.
- Must be able to adjust to changing priorities, and simultaneously complete multiple assignments despite interruptions.

**General Requirements**:

- Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.
- Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
- Must display very good organization and time management skills.
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
- Must have sound judgment and analytical skills and be able to work with little supervision.
- Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
- Must be able to work with sensitive and confidential material.
- Must be able to read, write, speak, and understand English.
- Must be able to obtain valid, current, and non-probationary driver’s license if required to operate hotel shuttle/van.
- Obtain any locally required certifications.

**Fundamental Requirements**:
**Work Objectives**:

- Enter and modify reservations and/or booking schedules as needed for various airlines, wholesalers, and other area destination attraction clients.
- Coordinate and respond to reservation inquiries to ensure applicable group reservations are classified in the proper market segment for the proper event.
- Monitor reservation needs from existing client contracts/agreements by blocking out future dates to ensure commitment to previous agreements, entering actual reservations, releasing or increasing unused or increased blocks, and adjusting allotments through various reservation channels (NetRes, SecureRes, Passkey, etc.) according to reservation demand.
- Perform Front Desk Sales Representative (FDSR) duties as needed. Duties include but are not limited to:

- Process guest registrations, including the computation and collection of payment.
- Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
- Maintain room status inventory.
- Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
- Send and receive telephone calls and facsimiles; sort incoming mail and messages.

**Guest Satisfaction**:

- Respond to guest needs, special requests, and complaints as needed.
- Follow up with client groups to ensure their overall satisfaction with Company product and services.
- Smile, acknowledge, and greet guests at front desk and other public areas.

**Teamwork**:

- Be available to work a flexible schedule.

***:
**Safety and Security**:

- Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, and Blood Borne Pathogen regulations and other applicable state and local regulations.
- Report and store lost-and-found items in accordance with hotel procedures.

**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, com

  • Reservations Agent

    5 months ago

    Manama, Bahrain Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Reservations Agent

    5 months ago

    Manama, Bahrain Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservation Agent

    4 months ago

    Manama, Bahrain Nordic Holdings Full time

    ARABIC SPEAKING/WRITING LADY AGENT CAN JOIN IMMEDIATELY OPERA KNOWLEDGE, HOTEL EXPERIENCE - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the...

  • Reservations Sales Agent

    3 months ago

    Manama, Bahrain Bonapal W.L.L. Full time

    **Qualifications**: √ Must have a previous minimum 1-year experience as Reservations Sales Agent or Front Office Agent in 5 Star or 4 Star Hotel √ Must have Opera PMS minimum 1-year experience √ Arabic Speaker is preferred The shortlisted applicants will be contacted. **Experience**: - Reservations or Front Office Agent: 1 year (required)

  • Agent Reservations

    6 days ago

    Manama, Manama, Bahrain The Ritz-Carlton Bahrain Full time

    Job Title: Reservation Agent The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Job Summary: As a Reservation Agent, you will be responsible for maximizing revenue through effective sales techniques, managing reservation systems, and providing exceptional guest service. Key...

  • Reservation Agent

    3 months ago

    Manama, Bahrain Nordic Holdings Full time

    OPERA SYSTEM KNOWLEDGE IMMEDIATELY JOIN 5 STAR HOTEL EXPERIENCE - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. -...

  • Agent Reservations

    3 months ago

    Manama, Manama, Bahrain The Ritz-Carlton Bahrain Full time

    Job SummaryThe Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Follow sales techniques to maximize revenue. Input and access data in...

  • Reservations Agent

    3 months ago

    Manama, Bahrain Hilton Full time

    Position Purpose To provide sales support and deliver prompt, effective and proper reservations service to achieve maximum room revenue to meet or exceed our set revenue targets. Duties & Key Responsibilities Being a Great Team Member - Come to work every day with a smile on your face - Be a reliable and motivated member of the Commercial & Sales team -...

  • Reservations Agent

    3 months ago

    Manama, Bahrain Talent Pal Full time

    Reservations Agent Position Purpose To provide sales support and deliver prompt, effective and proper reservations service to achieve maximum room revenue to meet or exceed our set revenue targets. Duties & Key Responsibilities Being a Great Team Member - Come to work every day with a smile on your face - Be a reliable and motivated member of the...

  • Reservations Agent

    2 weeks ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24141426 **Job Category** Reservations **Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • En - Reservation Agent

    2 weeks ago

    Manama, Bahrain SOFITEL Full time

    **Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...

  • Complex Reservations Agent

    3 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24076096 **Job Category** Reservations **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...

  • Reservations Sales Agent

    3 months ago

    Manama, Bahrain Bonapal W.L.L. Full time

    Are you all set to make the next, exciting career move? Whether you are an experienced professional seeking a new challenge or an enthusiastic recent graduate wishing to embark on a successful career path, this is the right choice for you to join a 5-star hotel & resort. We welcome you to connect with us! **Qualifications**: √ Must have a previous...

  • Reservations Agent

    3 months ago

    Manama, Bahrain Cluster Inter. Hotels Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...

  • Reservation Agent

    3 months ago

    Manama, Bahrain Nordic Holdings Full time

    WITH HOTEL EXPERIENCE WITH OPERA KNOWLEDGE - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel...

  • Reservation Manager

    3 months ago

    Manama, Bahrain FARHAN TOWER HOTEL APARTMENTS Full time

    **Responsibilities**: - Oversee and manage all aspects of the reservation process. - Responsible for all rooms enquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved. - Communicate with front office, and senior management. - Operate an efficient reservations department to...

  • Reservation Sales Agent

    3 months ago

    Manama, Bahrain Gulf Hotel Bahrain Convention and Spa Full time

    Arabic Speaker - Sells, receives, processes reservation forms and arrival slip; confirms room reservations made by clients over the telephone, through letters/telex and/or over the desks. - Ensures the highest possible occupancy without overbooking according to set Procedures regarding: v Early departures v Extension of stay (to update the reservation...

  • Reservation Sales Agent

    5 months ago

    Manama, Bahrain Gulf Hotel Bahrain Convention and Spa Full time

    Arabic Speaker - Sells, receives, processes reservation forms and arrival slip; confirms room reservations made by clients over the telephone, through letters/telex and/or over the desks. - Ensures the highest possible occupancy without overbooking according to set Procedures regarding: v Early departures v Extension of stay (to update the reservation...

  • Reservations Agent

    3 months ago

    Manama, Bahrain Rise Hospitality Management Full time

    Accurately record and manage reservations using the restaurant’s reservation system. - Confirm reservations and send reminders to guests. - Monitor and manage reservation flow to optimize table turnover and maximize restaurant occupancy.

  • Residence/ Reservation Manager

    4 months ago

    Manama, Bahrain Career Maker Full time

    **JOB LOCATION : BAHRAIN** **Responsibilities**: - Liaising with central reservations to communicate new rate plans and promotions - Liaising with travel agents, the revenue manager and the rooms division manager - Assisting the sales team in setting their rates - Maintaining the in-house reservations systems - Forecasting revenue streams - In smaller...