IT Support Analyst

7 months ago


Manama, Bahrain DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

**ROLE PURPOSE**:
To provide IT support for systems and solutions for all internal and external customers of DHL Middle East (MENA Aviation, Hub & Gateway, Charter Operation, MENA Area office, USPS, RDC Support Group, Road Network and ME customs).

To establish IT quality standard (Equipment, Process and Application) within Bahrain Aviation, Hub & Gateway achieving Best In Class objectives set for MENA region.
- Supporting hardware and software inside DHL Bahrain organization

**YOUR TASKS**:

- Provide hardware and software support to users of desktop PC equipment. Escalate issues as necessary to System Administrators.
- To respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.
- Maintain the update asset inventory system.
- To ensure the functionality and accessibility of all peripherals ( such as scanners, desktop and printers ) plus hand help units.
- Monitor day to day all aspect of the system security as per DHL IS security Standards. Make immediate escalation/action as necessary to prevent a breach of security or loss Of information.
- To maintain hardware and resolve problems either through personal action or by organizing resolution through a third party.
- Standardization and optimization of processing quality within Bahrain Aviation, Hub & Gateway.To support business growth by providing market leading IS tools, process while reducing unit costs.
- To ensure all IT related systems & peripherals are implemented with the minimum disruption to the business
- Ensure that all IT services are delivered according to Service Level Agreements with the business managers
- Ensure that Hub’s & Gateways complies with the Security standards as described in the Information Asset Security Standards.
- Review technological advances in the industry with the purpose to be able to provide the company the most cost effective solution and the customer a premium service to enhance DHL’s position in the market place.
- Support need to cover 365/24/7.
- Telephone night support 365/24/7.

**YOUR PROFILE**:

- Degree in Computer Science or equivalent to it.
- Minimum 2 years’ experience in support position
- DHL product/services knowledge
- Written & spoken communication skills
- Communications skills
- Exercising judgment in determining time, place and/or sequence of operations.
- Customer Orientation
- Fluent in Written and spoken English. Arabic speaking or other languages an advantage.

**OUR OFFER**:

- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit programm.



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