Support Analyst
2 months ago
First Level Support Analyst (FLSA).
To receive and log calls at the work site
Following up users’ tickets in the system
Analyze issues
Resolve minor problems over the telephone.
**Provide on-site technical support covering for**:
o
MS Windows O365 / office 2016, Win 10, and all MS Office which includes MS Word, MS Excel, MS Access, MS Exchange Outlook and MS Project. Virus scanners
o
Scanning software/ hardware
o
Printing and photocopier related issues
o
Basic Network issues.
Maintain the new and existing PC’s Desktops and assists in configuring and installing new desktops.
Assisting the users for solving small software related issues.
Following up with users to ensure the problem is resolved.
Installing and configuring hardware and software.
Providing timely and accurate user feedback.
Track reported problems and associated solutions
Follow-up with hardware suppliers for warranty support
Co-ordinates with IT team for new roll outs
Escalates administration issues to IT Systems Manager
Maintains up to date manuals and utility software
Maintains image CDs and updates of critical departments as per our IT standards
Record of daily data communication problems and remedial action taken
Investigate and resolve problems and to provide technical assistance and support.
Fulfill a periodic checklist to ensure the continuity of operations
Follow-up daily cases and ensure that the required actions are taken
Escalate priority issues to the second level support as appropriate
Track second level support movements and call assignments
**Job Type**: Full-time
**Pay**: From BD350.000 per month
**Application Deadline**: 13/09/2024
This job has been sourced from an external job board.
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