Support Analyst

4 months ago


Manama, Bahrain Talent Pal Full time

First Level Support Analyst (FLSA).
To receive and log calls at the work site
Following up users’ tickets in the system
Analyze issues
Resolve minor problems over the telephone.
**Provide on-site technical support covering for**:
o
MS Windows O365 / office 2016, Win 10, and all MS Office which includes MS Word, MS Excel, MS Access, MS Exchange Outlook and MS Project. Virus scanners
o
Scanning software/ hardware
o
Printing and photocopier related issues
o
Basic Network issues.
Maintain the new and existing PC’s Desktops and assists in configuring and installing new desktops.
Assisting the users for solving small software related issues.
Following up with users to ensure the problem is resolved.
Installing and configuring hardware and software.
Providing timely and accurate user feedback.
Track reported problems and associated solutions
Follow-up with hardware suppliers for warranty support
Co-ordinates with IT team for new roll outs
Escalates administration issues to IT Systems Manager
Maintains up to date manuals and utility software
Maintains image CDs and updates of critical departments as per our IT standards
Record of daily data communication problems and remedial action taken
Investigate and resolve problems and to provide technical assistance and support.
Fulfill a periodic checklist to ensure the continuity of operations
Follow-up daily cases and ensure that the required actions are taken
Escalate priority issues to the second level support as appropriate
Track second level support movements and call assignments

**Job Type**: Full-time
**Pay**: From BD350.000 per month
**Application Deadline**: 13/09/2024
This job has been sourced from an external job board.



  • Manama, Bahrain Citigroup, Inc. Full time

    Application Support Analyst The Application Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others...


  • Manama, Bahrain Citi Full time

    The Apps Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of...

  • Support Analyst

    4 months ago


    Manama, Bahrain Nexcel Computer Solutions WLL Full time

    First Level Support Analyst (FLSA). To receive and log calls at the work site Following up users’ tickets in the system Analyze issues Resolve minor problems over the telephone. Provide on-site technical support covering for: o MS Windows O365 / office 2016, Win 10, and all MS Office which includes MS Word, MS Excel, MS Access, MS Exchange Outlook...


  • Manama, Bahrain Sabre Full time

    **Job Title**:Product Support Analyst**: - Location: Manama, Al Manamah, BH- Remote Options (if applicable): **Req ID**: 59581 **Job Family**: Contact Center Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the...


  • Manama, Bahrain Sabre Full time

    **Job Title**:Product Support Analyst**: - Location: Manama, Al Manamah, BH- Remote Options (if applicable): **Req ID**: 59948 **Job Family**: Contact Center Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the...


  • Manama, Bahrain Citi Full time

    **Job Title: Application Support Senior Analyst** **Come and join our Application Support team in Bahrain!** By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. **Team/Role Overview** You will be...


  • Manama, Bahrain Citi Full time

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...


  • Manama, Bahrain Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Manama, Bahrain Citi Full time

    The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...

  • Business Analyst

    2 weeks ago


    Manama, Bahrain Mentric Technologies M.E. Full time

    We are hiring a business analyst to join our project team. You will work alongside and report directly to the project manager. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able to...

  • Product Analyst

    1 month ago


    Manama, Bahrain Starkflow Full time

    **Job Title: Product Analyst** **Job Location: Bahrain, Egypt & Lebanon [REMOTE]** **Job Type: Full Time/Permanent** **YOE: 3+ years** **Role Overview**: As a Product Analyst, you will be responsible for analyzing and interpreting data related to product development and performance. Your role involves providing insights to support decision-making processes...


  • Manama, Bahrain HSBC Full time

    -Job description **Application Support Analyst (Bahraini National)** **Some careers grow faster than others.*** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new...

  • Financial Analyst

    7 months ago


    Manama, Bahrain Bank of Jordan Full time

    Bank of Jordan, a leading financial institution in the Middle East, is seeking a talented and analytical Financial Analyst to join our team in Bahrain. As a Financial Analyst, you will be responsible for conducting financial analysis, preparing financial reports, and providing insights to support strategic decision-making. At Bank of Jordan, we value...

  • IT Support Analyst

    7 months ago


    Manama, Bahrain DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...


  • Manama, Bahrain Security Matterz Full time

    SOC Analyst - Level 2 Bahrain, 2 Jobs, Join Date: Immediate The Level 2 Security Analyst will participate and be part of information security monitoring and incident handling team in order to monitor and manage all information security incidents and risks and solve them as per the business security requirements. The Security Analyst will work and follow-up...

  • Business Analyst

    2 months ago


    Manama, Bahrain Citigroup, Inc. Full time

    Business Analyst **Job Title: Business Analyst** **Come and join our Markets Operations Technology team in Bahrain!** Are you looking for a career move that will put you at the heart of a global financial institution? This role offers the opportunity to partner with Senior Business and Technology leaders within a global financial institution and define...

  • Business Analyst

    4 months ago


    Manama, Bahrain Citigroup, Inc. Full time

    Business Analyst **Job Title: Business Analyst** **Come and join our Markets Operations Technology team in Bahrain!** Are you looking for a career move that will put you at the heart of a global financial institution? This role offers the opportunity to partner with Senior Business and Technology leaders within a global financial institution and define...


  • Manama, Bahrain Support Medical Equipment Full time

    Essential Duties and Responsibilities: - Develop and implement public relations strategies and campaigns - Manage media relations, including pitching stories, writing press releases, and responding to media inquiries - Organize and execute press conferences and other media events - Write and edit speeches and other communications materials - Monitor social...

  • Business Analyst

    2 days ago


    Manama, Bahrain Nair System Full time

    **We are** currently looking for **Business Analyst** for one of its clients which is a leading Organization in **Bahrain** with the following terms and conditions. **REQUIREMENTS** 1. BSc in Computer Science or relevant field. 2. Minimum two years’ experience as Business Analyst is required. 3. Product Owner / Business Analyst certification is...

  • Research Analyst

    1 week ago


    Manama, Bahrain Gulf Researcher Full time

    The Role Gulf Researcher is a fast-growing organisation that is continuously seeking to attract talented, motivated and intellectually curious research analysts to join our dynamic team. - Working with us provides many opportunities to grow and learn. - Assignments vary across sectors and geographies, enabling team members to gain broad knowledge and...