Vendor Coordinator
1 week ago
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
**Role Summary:
**Supporting in New Verticals operations and maintaining an excellent vendor / customer experience 24/7. Taking ownership in resolving any issue, highlighting any possible obstacle, prompt in communication with vendors, monitoring daily ops, analyzing reasons behind spike or drop in KPIs. Be a part of operations success.
**What’s On Your Plate?**Operations**:
- Monitor vendors' daily operations to make sure orders processes are smooth and customers orders are fulfilled.
- Support in improving new verticals KPIs by working closely with account managers and partners to identify and solve key issues.
- Analyze reasons behind vendors orders cancelation (per brand, per branch, per area, etc)
**Content**:
- Administrative assistance to vendors and account managers.
- Train vendor pickers on how to use essential systems to receive and fulfill orders such as Pelican, Vendor Portal, etc.
- Analyzing items availability and top selling on vendor’s branches level, most selling and most out of stock items and escalating it to the team leader.
- Resolve technical issues on time for vendors (location, vendor portal, 9cookies, Pelican, Shopper Management, PIM, Catalog, etc).
- Coordinate and collaborate with other departments for content related matters (Account Managers, Vendors, etc)
**What Did We Order?**:
- Bachelor’s degree.
- Good analytical skills.
- Excellent verbal and written communication skills.
- Committed to own performance and development.
- Effective organizational skills.
- Basic - Intermediate skills in excel.
- Ability to work as part of a fast-growing team and be a team player.
- English is a must; Arabic is an advantage.
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