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Chief Engineer

5 months ago

Manama, Bahrain Wyndham Hotels & Resorts Full time

Ramada By Wyndham Manama City Centre is now seeking a Chief Engineer to join our team in Bahrain.

**Job Summary**:
The Chief Engineer is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division. He/she is responsible for the safe and profitable operation of the hotel. He/she is responsible for the safety and security of all Guests, Team Members and contractors, and visitors while at the hotel. He/she is also responsible for the safety and security of the hotel premises.

**Education & Experience**:

- 4-5 years as a Chief Engineer or Director of Engineering
- University, Bachelor in electrical/Engineering in or any relevant field
- Experience working for branded hotel
- Experience in GCC region

**General Requirements**:

- Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
- Performs special duties as required or designated by the General Manager.
- Prepare job responsibilities of the security department. Adjust and update it according to the working situation.
- Prepare various monthly reports as required by the General Manager.
- Responsible for implementing the policies and procedures in operation of the Security.
- Responsible for the entire operations, staffing and equipment of the Security Department.
- Through close supervision recommend improvements and changes to the operation of the Security Department especially creating service standard of the hotel.
- To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
- Communicate effectively and efficiently with external agencies including police, fire authorities, and other related services
- Trains personnel according to established procedures and security training conducts training meetings to discuss problems and future plans, gives information and assignment
- Performs duties common to all supervisors and other duties as may be assigned.
- Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards.

**Fundamental Requirements**:

- Create, approve and post all Engineering staff schedules according to Wyndham standards.
- Create and adhere to annual budget for department.
- Develop financial forecasts and actively participate in monthly profit/loss review meetings.
- Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair.
- Ensure the hotel is in compliance with all local, state and federal laws.
- Create and implement a preventative maintenance program for all hotel equipment.
- Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per Wyndham standards.
- Ensure that room maintenance requests are handled in a prompt and courteous manner.
- Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary.
- Assist as necessary with special projects and renovations.
- Actively participate in energy conservation programs.
- Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
- Administer all vendor contracts controlled by the engineering department.
- Support and participate in all Wyndham programs.
- Lead and participate in Wyndham Safety Committee.
- Operate in a safe and environmentally friendly way to protect guests’ and associates’ health; security and safety, as well as protect and conserve the environment.
- Comply with the hotel safety and security policies and procedures.

**Other Responsibilities**:

- Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.
- Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
- Be responsible for formulating the Hotel Business Continuity plan and supervise it to be followed up.
- Briefs Supervisors on function, VIP arrivals and other events, which will necessitate additional or special preparations.
- Delegates to and supervise all staff within the department and assist them in preparing work schedules.
- Directs and controls all subordinate to ensure that all day to day operational matters are handled on time.
- Establish control procedures in all operation aspects in accordance with hotel’s policy.
- Implement and enforces safety regulations and house rules.
- Cables relationship with all guest of the hotel.
- Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Hotel departments as a whole, explaining new directions and policies and procedures at the same time to HOD and as