Technical Consultant
7 days ago
**Description**:
**Responsibilities**:
- Succeeding in Certifications, as per Eastnets Certification Track, within the deadlines set by the team lead/manager.
- Successful on-site implementations of standard offerings.
- Assisting customers through Remote Support as per the rules and timelines of Eastnets support contracts.
- Following the training guides outlined by the team lead/manager.
- Implementing Eastnets Solutions on the customer’s site in accordance with Eastnets’ standard implementation processes (including Readiness Check and Training).
- Maintaining a professional and customer-focused approach in all customer interactions.
- Providing recommendations on technology upgrades.
- Communicating all customer implementations and support interactions to team members.
- Participating in designing, developing, and supporting new offers as requested by the team lead.
- Recommending and participating in the development of the QA/QC process with the development team.
- Identifying weaknesses/issues and recommending improvements in the company development process.
- Supporting newly developed solutions.
- Training implementation and support staff.
- Delivering product/service/solution training on an as-needed basis.
- Downloading and notifying users of relevant documents of Eastnets products as requested by the team lead.
- Attending engineering team meetings to coordinate activities.
- Providing backup and support for any implementation or support activity as requested by the team lead.
- Developing, reviewing, maintaining, and supporting customers’ business and technical requirements.
- Contributing to continuous improvement automation and exchange knowledge initiatives of the Professional Services team.
- Planning deployments and technical designs with supervising senior.
- Ensuring timely completion of projects and deployments.
- Coordinating new technology vendor technical presentations as requested by the team lead.
- Working with selected vendors to test/develop new solutions for Eastnets as requested by the team lead.
- Completing 90% of the implementations successfully within the deadlines.
- Developing at least 2 technical documents to be added to the knowledge base.
- Recommending improvements to customer communication, and implementation/support processes and procedures.
- Delivering technical training as needed.
- Participating in company-wide initiatives when assigned or required.
**Requirements**:
- Degree or relevant international technical qualification in Computer Science, Information Systems, or relevant Engineering field.
- 3 to 5 years of experience as a minimum; technical background, preferably worked as technical support or/ and implementation engineer or/ and technical consultant before.
- Knowledge of financial software, SWIFT, AML, or compliance is a must.
- Experience in sales & presales functions is a must.
- Strong interpersonal, presentation, and communication skills.
- Strong team coordination and communication skills.
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